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Pre-ops & Crew Control Officer

6 months ago

Doha, Qatar Qatar Airways Full time

We are pleased to announce an exciting opportunity to be part of our Pre-ops & Crew Control team as Pre-Ops & Crew Control Officer in the head office in Doha.

About the Role

The Pre-Ops and Crew Control officer works within integrated Operations Center (IOC) and is responsible for carrying out crew roster maintenance, monitoring and support activities to meet operational requirements and situations either within the 'Day-Of-Ops' window or 'Pre-Ops window' as required. it is a 24/7 shift work in the IOC and requires regulate liaison and professional interaction with Flight Crew and Cabin Crew, the IOC stakeholders and Flight Operation Management.

Key responsibilities are:

- Monitor crew rosters and alerts to ensure crew are compliant and operate with the necessary QCAA and company regulations, taking necessary corrective actions where required.
- Carry out required modifications to crew rosters using the TOPS crew tracking system, ensuring compliance with applicable QCAA regulations, FTL schemes and company rules.
- Notify crew members of roster changes, this includes flight delay and cancellations through the appropriate communication tools to avoid a potential delay or disruption.
- Amend the required crew complement on each flight using the available systems to ensure the correct crew complement requirements are met.
- Finalize crew routes in case of flight cancellations or aircraft changes and reflect the same on the crew roster, to ensure timely notification and ensure legality is achieved.
- Allocate crew efficiently to duties using the TOPS crew tracking system, considering the resource availability, operational risk and maintain the department KPl's i.e. Safety, Cost and Roster Stability.
- Take calls and answer queries from crew or other stakeholders efficiently, in a timely manner and ensuring correct and concise information as required.
- Report any incidents that occur with crew members to the Senior Crew Control & Pre-Ops officer and/or CDM. To ensure the operation is not negatively affected and relevant stakeholders are kept updated.
- Actively participate and cooperate with disruption recovery strategies, providing relevant crew information.
- Actively contribute to the Crew Control log by notifying the Senior Crewing Officer and CDM of specific events to ensure fluidity of information is provided and is up to date.
- Evaluate and action schedule change requests in line with the operational needs and commercial opportunities.
- Support analysis of events in order to provide support for investigations and enhance department processes.
- Support acceptance of testing for new systems and new releases/versions of existing systems and processes.
- Perform other department duties related to his/her position as directed by the Head of Department.
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments.
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You
- Qualification of High School, Diploma or Bachelor’s degree or equivalent is essential.
- Minimum 3+ years of job-related experience
- Basic or entry level of Microsoft office and Computer skills.
- Command of the English language.
- Ability to perform under pressure and High level of problem-solving skills.
- Detailed knowledge of regulatory requirements.
- Proven ability to develop and maintain relationships with a range of stakeholders.
- Ability to deliver excellent customer service.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply