Customer Experience

6 days ago

Doha, Qatar Qatar Airways Full time

**About the role**

You will have to oversee a variety of Cabin Services related processes specific to Cabin Crew Operations and act as the focal point for customer service recovery.

**Operational role includes**:
Provide necessary support services to aid Crew Operations during pre-departure and post
- arrival sessions by providing necessary information and related documents, forms to the Cabin Senior / Cabin Service Director.

Ensure that assigned flights are complemented with the correct crew compliment for respective cabins are of the relevant grade and have undergone appropriate training for specific destinations etc.

Liaise with Crew Control to resolve discrepancies to rectify crew compliment or other issues before check-in process commences.

Oversee crew check-in procedures to ensure that crew have completed on boarding processes for their designated flights as per agreed timelines and SOP’s.

Oversee other functions of crew such as transportation delays, no shows, unexpected sickness or no shows, etc. arrange to resolve issues within stipulated timelines before flight departure.

Prepare communication reports, memos and other information relevant to the flight and hand over to Cabin Senior / Cabin Service Director prior to departure of said flights.

Initiate appropriate action and counter measure procedures in the event of operational irregularities such as inability to procure flight related documents due to system failure, crew compliment unavailability, etc.

Collect data based on information available and create reports on typical trends and issues, provide feedback and suggestions to the Line Manager in order to improve processes.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**

Relevant College or University qualification at Bachelor's level or equivalent.

This position requires you to have 5 years of overall Cabin Crew flying experience with a minimum of 1 year in a Supervisory role.

**_Preferred_**
- Experience as a Cabin Crew Operations Officer or equivalent in a legacy airline will be an added advantage.
- Previous experience of at least 1 year in a training or a coaching role in a service related industry.

**_It is essential to have
- Ability to demonstrate excellent people management skills
- Ability to display excellent stakeholder management skills.
- Ability to effectively showcase problem solving skills.
- Ability to work in shift pattern, roster based including night shifts
- Excellent English communication skills, both verbal and written

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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