Operations Manager
2 days ago
Responsible for the implementation of all hotel operational procedures and systems by ensuring quality and accuracy of database.
- Must have a clear insight of all hotel operational procedures and systems to solve any eventual problems that may occur.
- Ensure effective utilization of guest profiles and consistent delivery of guest preferences.
- Maintains strong relationship and goodwill with regular guests and local patrons.
- Practices and promotes effective and timely recovery of guest complaint situations.
- Ensures all amenities are delivered, observe, and highlights service areas which can be improved to maximize guest value for money.
- Monitors performance of hotel operational personnel to ensure all guests receive prompt, efficient and personal service.
- Ensures all team members are fully conversant with hotel’s facilities, services and room configuration.
- Coordinates and follows-up on special guest and set-ups.
- Conducts departmental expense through proper analysis and planning of manpower needs, purchases, and usage of materials and supplies.
- Support the Night Audit in his nightly work.
- Run all night audit procedures and print all necessary reports.
- Performs night audit duty when required.
- Maintains smooth hotel operations by attending to guest complaints, requests, and inquiries.
- Responsible for preparing room revenue forecasts.
- Ensures that the hotel has optimal occupancy and average room rate.
- Participates in establishing pricing strategies in consultancy with the General Manager and Sales and Marketing Manager.
- Participates in the preparation of Public Relations and Sales and Marketing activities.
- To be fully aware of facilities, activities, and special promotions offered in the hotel.
- Communicates and develops a high level of competency and knowledge of marketing programs among team members.
- Monitors all hotel reservations in order to have a final check of anticipated business.
- Ensures guest credit matters are handled properly and in consultation with the Financial Controller where appropriate.
- Controls credit limits of open balances and takes proper action to avoid uncollectable credits.
- To be fully conversant of the reservation system of the hotel.
- Properly analyzes and approves discounts and rebates.
- Makes regular quality control inspection within each department
- Agrees and maintains quality service standards in conjunction with hotel policies and guidelines.
- Responsible for the control and issue of the materials and equipment, maintenance of records of same, and to ensure secure and safe storage.
- Have and maintain effective communication with other Department Heads or Line Managers.
- Adheres to set procedures for attendance and timekeeping.
- To carry out other duties and responsibilities as assigned by the General Manager or Senior Management.
**Salary**: From QAR9,000.00 per month
Application Question(s):
- Are you currently in Doha, Qatar?
**Experience**:
- Hotel Operations: 3 years (required)
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