QAs Travel Senior Reservations Agent Travel Office

4 days ago

Doha, Qatar Qatar Airways Full time

**About the role**:
As a QAS Travel Senior Reservation Agent, you will be responsible to create reservations, quote fares and issue tickets as part of passenger handling at front office. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

You will also be responsible for, but not limited to:

- Handle customer requirement/request professionally ensuring minimum complaints.
- Processing, communicating the status of the product along with the terms and conditions to the clients, in compliance with applicable travel policies.
- Up sale and offer other products such as Hotels, car hire, insurance, International license, airline packages and promote QR products to generate revenues.
- Sell the best available fare to passengers, without compromising agency revenue.
- Keep up to date with current airline fares, and general practices including worldwide immigration laws, and anticipating customer needs
- Issue tickets and EMDs (Electronic Miscellaneous Document) quoting correct fare, to reduce passenger complaints and debit notes.
- Advise changes in booked flights of passengers or to cancel or to confirm reservation.
- Calculate and process ticket refunds through system
- Prepare and promptly report all sales including refunds and voids in the DSR in the proper format

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**:
To be eligible for this role you should hold High School qualification with minimum 2 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 1 year of job-related experience. Have knowledge on the Frequent Flyer Product, excellent command of English language, relationship building & strong influencing and negotiation skills and have recognized IATA / Airline Basic Tariff Course certification.

Able to speak in Arabic will be an added advantage.

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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