QAs Travel Senior Reservations Agent

7 months ago

Doha, Qatar Qatar Airways Full time

About the Role:
Create reservations, quote fares and issue tickets as part of passenger handling at front office. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and
take all possible measures to avoid loss of revenue.

Operational
- Create reservations for passengers. Handle customer requirement/request professionally ensuring minimum complaints.
- Processing, communicating the status of the product along with the terms and conditions to the clients, in compliance with applicable travel policies.
- Up sale and offer other products such as Hotels, car hire, insurance, International license, airline packages and promote QR products to generate revenues. Sell the best available fare to passengers, without compromising agency revenue.

Personal Development
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments

Data Protection
- Ensure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request.
- Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information (in any form) and ensure that all staff under my direct supervision are aware of and comply

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

**Qualifications**:
About You:
High School Qualification with Minimum 2 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.

Job Specific Skills:
Essential
- Knowledge on the Frequent Flyer Product
- Command of English language
- Excellent relationship building skills
- Strong influencing and negotiation skills.

Preferred
- English and/or Arabic speaker.
- Good network within QR and knowledge of travel industry.
- Recognized IATA / Airline Basic Tariff Course

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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