Concierge - Premium - Doha

4 days ago


Doha, Qatar Apt Resources Full time

**Responsibilities**:

- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the venue
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from venue residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution

**Requirements**:

- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred speaking at least 2 to 3 languages which could be Arabic / French / Spanish / Portuguese / German / Dutch)
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus

**Benefits**:
US $ 3000 for 6 weeks plus free food, housing, transport, laundry, tickets, visa.



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