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Residence Concierge

1 month ago

Doha, Qatar Swan Global WLL Full time

Resident Services: Provide personalized and attentive service to residents, addressing their inquiries, requests, and concerns promptly and professionally. Assist with reservations, transportation arrangements, dining recommendations, and any other services they may require.
- Communication and Relationship Building: Establish and maintain strong relationships with residents, ensuring open and clear communication. Anticipate their needs and preferences to provide personalized recommendations and exceed their expectations.
- Arrival and Departure Experience: Coordinate and manage the arrival and departure process for residents, including luggage handling, registration, and room orientation. Offer a warm welcome and provide a seamless transition throughout their stay.
- Concierge Services: Offer a wide range of concierge services, including arranging tours, excursions, restaurant reservations, event tickets, transportation, and personal shopping. Stay up to date with local events, attractions, and services to provide accurate and relevant information.
- Residence Operations: Oversee the day-to-day operations of the residences, ensuring cleanliness, maintenance, and functionality. Coordinate with housekeeping, engineering, and other departments to address residents' concerns and resolve any issues promptly.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)