Concierge

16 hours ago


Doha, Qatar RAFFLES Full time

**THE ROLE**

The Concierge is responsible for providing personalised solutions to all guests’ needs and requests. The Concierge is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the Concierge has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

**RAFFLES HOTELS AND RESORTS**

An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century. Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination. Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you “Arrive as a guest, Leave as a friend, and Return as family”.

**PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE**
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Embodies a creative mind to curate new experiences whilst sourcing for the latest experiences in the region
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space

**KEY ROLES & RESPONSIBILITIES**
- Takes responsibility and ownership in creating personal connections through emotional luxury between Concierge and guests
- Arranges, coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge
- Promotes in-house facilities and inter-hotel sales and maintains good inter-divisional relationships to ensure seamless guest journey
- Maintains communication channels with all departments of the hotel
- Curate concierge experiential journey and ensure adherence of service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Ready to undertake all roles and functions of the Concierge Team
- Assists other hotel department functions when the need arises
- Maintain inventory levels and general upkeep of equipment and operating supplies
- Upkeep personal grooming standards, ensures discipline, and efficiency of duties
- Training and coordination with supporting departments
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiences
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
- Reports any suspicious behaviour of guests and staff to the Managers and Security


  • Chief Concierge

    3 months ago


    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary** Managing the operation of the Concierge team by assisting our guests with enthusiasm, efficiency and professionally always. Always maintaining Rosewood’s high standards of service...

  • Concierge

    1 month ago


    Doha, Qatar Andaz Doha Full time

    Summary **Duties and responsibilities related to the Concierge role**: - Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued - Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience - Handle special requests such as arranging for flowers,...

  • Concierge Supervisor

    16 hours ago


    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Concierge Supervisor assists the Concierge Manager in the management of the Concierge team. The Concierge Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, prides the team on flair in service delivery, be a poised communicator, has an inquisitive spirit, creative mind to...

  • Senior Concierge

    5 months ago


    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Chief Concierge

    16 hours ago


    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Chief Concierge Agent** As **Chief Concierge** you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You’ll also be a brand ambassador and develop great working relationships with internal and external...


  • Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Chief Concierge

    4 days ago


    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Chief Concierge

    2 days ago


    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Chief Concierge

    3 weeks ago


    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24216813 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the supervision of all aspects of Concierge functions in accordance with hotel...

  • Chief Concierge

    3 months ago


    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24129164 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the supervision of all aspects of Concierge functions in accordance with hotel...

  • Concierge Supervisor

    3 months ago


    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge

    2 days ago


    Doha, Qatar First Qatar Full time

    First Qatar is one of the leading real estate development firms in the Gulf Cooperation Council. We offer tailor made solutions and premium services to all our clients, always and everywhere in the GCC. As a competent developer and investment company we strive for sustainable growth of profit for our stakeholders. This role is going to be located for Hilton...

  • Concierge

    8 months ago


    Doha, Qatar Scout Facility Management Full time

    Our valued client, is actively seeking qualified individuals to fill the below positions within their esteemed organization: - Concierge - *-Greeting Guests in a friendly and professional manner. *-Assisting guests with inquiries, reservations, and recommendations. *-Providing information about local attractions, restaurants, and events. *-Arranging...

  • Chief Concierge

    1 week ago


    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23002494 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance with hotel...

  • Concierge Manager

    7 months ago


    Doha, Qatar Al Abdulghani Motors Full time

    We are seeking a dedicated and detail-oriented Concierge Manager to join our luxury division. This role is pivotal in providing high-end, personalized services to our exquisite clientele, ensuring their experiences are as luxurious and seamless as the vehicles we offer. **Key Responsibilities**: - **Client Relations**:Build and maintain strong...

  • Residence Concierge

    7 months ago


    Doha, Qatar Swan Global WLL Full time

    Resident Services: Provide personalized and attentive service to residents, addressing their inquiries, requests, and concerns promptly and professionally. Assist with reservations, transportation arrangements, dining recommendations, and any other services they may require. - Communication and Relationship Building: Establish and maintain strong...

  • Concierge Agent

    16 hours ago


    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Concierge Agent** As our Concierge Agent, being proactive, knowledgeable and ensuring a timely and seamless service to all guests would create a memorable experience throughout their stay. **What is in it for you**: - Employee benefit card offering...

  • Hotel Concierge

    7 months ago


    Doha, Qatar IRS Tunisia Full time

    Should have at least 2 years experience in the same position Good English Skills **Job Types**: Full-time, Permanent **Salary**: Up to QAR2,500.00 per month **Experience**: - Concierge: 2 years (preferred) **Language**: - English (preferred)

  • Hotel Concierge

    7 months ago


    Doha, Qatar MF Spa & Beauty Placements Full time

    **HOTEL CONCIERGE** **DOHA**: - Qatar (Middle East) **Starting Date**: A.S.A.P (Visa pending) **Contract**: Open **Reports to**: HR Manager **PACKAGE POTENTIAL & BENEFITS** - **QAR 2,200 per month**: - Company Accommodation - Company Transportation - Visa - Government medical - Recruitment Flight **JOB OVERVIEW**: - Under the guidance and...