Operations Manager

5 days ago


Doha, Qatar HSBC Full time

**Operations Manager - Banking Operations ( Qatari Nationals Only)**

**Some careers prize diversity more than others.***

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role is an integral part of Global Operations and is responsible for effective performance of Banking Operations (BO) both Wholesale and Consumer, in order to support the Global Businesses to achieve optimum efficiency, excellence in customer service and adherence to service standards. The role is also responsible for ensuring and improving the performance, productivity and efficiency of the department and operations through the provision of effective methods and strategies.

**In this role, you will**:

- Drive initiatives to ensure our customers/Stakeholders needs are achieved and execute Banking Operations Global/Regional Strategy, whilst ensuring alignment to the lines of business expectations.
- Lead and Manage Banking Operations in line with, Line of Business directives, Internal Guidelines, Regulators and Group Audit requirements
- Drive operational excellence across Banking Operations, including in-house and outsourced Operations, by managing, planning, directing and controlling all the Operations of BO.
- Act as a change agent by constantly negotiating with colleagues to effect changes that improve productivity and operational efficiency.
- Manage the processes migrated through effective Governance and regular exchange meetings/calls with the GSC.
- Manage the risk/Key controls associated to the process and to ensure that independent Audit review recommendations on Operations are implemented.
- HELIOS Monitoring/Attestation - Monthly monitoring to check if controls are in place for the Key controls and accordingly perform attestation on HELIOS.
- Continually assess, identify and implement opportunities for process improvement and mitigation of risk

Requirements

**To be successful in the role, you should meet the following requirements**:

- Post College Education or Bachelors or Masters University Degree.
- Minimum 10 years’ Operational experience of which 5 years as an Operational Executive.
- Excellent verbal and written communication skills and excellent interpersonal skills.
- Experience of functionally managing a large team of not less than 10.
- Refined ability to delegate responsibilities and provide leadership and training to key personnel.
- Operates well across cultures and in multi-cultural diverse work environments.


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