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Call Center Agent

2 months ago

Doha, Qatar Vistas Global Full time

**We are looking to hire a qualified Call Center Agent to join our dynamic team.**

**Job Description**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Job Types**: Full-time, Permanent

**Salary**: QAR6,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Banking / Financial Institutional: 2 years (required)

**Language**:

- English (required)
- Arabic (required)

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