Inbound / Outbound Call Center Agent

4 weeks ago


Doha, Qatar Alawadi Enterprises Group Full time

An Inbound/Outbound Call Center Agent is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. The primary duties of this role involve answering customer inquiries, resolving issues, providing product or service information, and promoting sales. The agent may work in either an inbound or outbound call center, depending on the specific requirements of the role.

**Responsibilities**:
Inbound Call Center Agent:

- Answering incoming calls from customers or clients seeking information, assistance, or support.
- Addressing customer inquiries, complaints, or issues in a professional and courteous manner.
- Providing accurate information about products, services, pricing, and promotions to customers.
- Handling customer requests, such as order processing, account updates, and cancellations.
- Escalating complex or unresolved issues to the appropriate supervisor or department.
- Documenting call details, customer interactions, and outcomes in the call center system.
- Ensuring high-quality customer service and satisfaction during each interaction.
- Collaborating with other team members to meet individual and team performance targets.
- Following company policies and procedures to maintain service quality and data privacy.

Outbound Call Center Agent:

- Making outbound calls to potential customers for sales, lead generation, or market research purposes.
- Initiating follow-up calls to existing customers for upselling, cross-selling, or customer satisfaction surveys.
- Introducing products or services to prospective clients and explaining their benefits.
- Identifying and qualifying sales leads through effective questioning and active listening.
- Updating customer information and sales activities in the call center system.
- Meeting or exceeding sales targets and key performance indicators (KPIs).
- Utilizing scripts and sales techniques to deliver persuasive and compelling pitches.
- Handling objections and rejections professionally and attempting to convert leads into sales.
- Ensuring compliance with all telemarketing and call center regulations and guidelines.

**Salary**: QAR3,000.00 - QAR3,500.00 per month

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Arabic (required)
- English (required)

Application Deadline: 05/08/2023


  • Call Center Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Glink Manpower Consultancy Full time

    Call Center Agent - 15 Responsible for handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and promoting company products or services. Telemarketing Specialist: Conduct outbound calls to prospective customers, promote products or services, generate leads, and achieve sales targets. Technical Support Agent:...

  • Call Center Agent

    2 months ago


    Doha, Qatar Al Abdulghani Motors Full time

    We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing efficient and effective customer service. This role requires excellent communication skills, a customer-oriented approach, and the ability to resolve issues promptly.Key...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar Glink Manpower Consultancy Full time

    **Call Center Agent - 15** - Responsible for handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and promoting company products or services. - Telemarketing Specialist: Conduct outbound calls to prospective customers, promote products or services, generate leads, and achieve sales targets. - Technical Support...

  • Call Center Agent

    2 weeks ago


    Doha, Qatar Softje Full time

    **Job Overview**: **Responsibilities**: - Handle inbound and outbound customer calls in a professional manner. - Resolve customer inquiries, complaints, and issues promptly. - Provide accurate information about products and services. - Document customer interactions and maintain detailed records. - Escalate complex issues to the appropriate department or...

  • Call Center Agent

    7 days ago


    Doha, Qatar Vistas Global Full time

    Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request,...


  • Doha, Qatar Al Koot Insurance & Reinsurance Full time

    **(Bilingual Only - Arabic & English)** **Job Summary**: - **We are looking for bi-lingual medical professionals to join 24/7 customer support call center. You will be the first point of contact and act as the face of the company for any customer questions, clarifications or concerns. You will be working with a young and energetic team of agents processing...

  • Customer Center Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Al Koot Insurance & Reinsurance Full time

    (Bilingual Only - Arabic & English)Job Summary:- We are looking for bi-lingual medical professionals to join 24/7 customer support call center. You will be the first point of contact and act as the face of the company for any customer questions, clarifications or concerns. You will be working with a young and energetic team of agents processing inbound and...


  • Doha, Qatar Capstone Property Full time

    Handling customer's calls, answering or addressing any concerns they have. - Handling inbound & outbound calls to and from customers, listening to customer's needs and filling inquiry form the include basic info about the property they are looking to purchase. - Distributing leads to sales agents according to area/project of focus for each agent. - Managing...

  • Call Center Agent

    1 month ago


    Doha, Qatar Softje Full time

    **Job Overview**: **Responsibilities**: - Answer inbound calls promptly and professionally, providing assistance and resolving customer inquiries. - Make outbound calls to follow up on customer inquiries, verify information, or conduct surveys. - Provide accurate and up-to-date information about products, services, and company policies. - Listen actively to...

  • Call Center Agent

    2 weeks ago


    Doha, Qatar BPO PLUS Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

  • Call Desk Agent

    3 weeks ago


    Doha, Qatar Live Connections Full time

    **With customer service experience**: - **With at least facilities or engineering industry experience** A Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Job Types**:...

  • Call Desk Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Live Connections Full time

    With customer service experience:- With at least facilities or engineering industry experienceA Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.Job Types: Full-time,...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar Ruby Qatar Full time

    **CALL CENTER AGENT** **Responsibilities**: - Conduct outbound calls to potential customers to promote our products/services and secure sales. - Meet and exceed individual and team sales targets to contribute significantly to the company's revenue growth. - Develop and maintain a strong understanding of our products/services to effectively address customer...

  • Call Center Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company's products and services to go offscript when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a caller's request, including...

  • Call Center Agent

    3 days ago


    Doha, Qatar Vistas Global Full time

    **Key Responsibilities**: - **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner. - **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions. - **Product Knowledge**: Maintain a deep understanding of the company’s products,...

  • Call Center

    2 weeks ago


    Doha, Qatar Ajwan Group Full time

    Are you a dynamic communicator with a passion for customer service? We're urgently seeking motivated individuals to join our team as Call Center Representatives! Position: Call Center Representative Location: [gharaffa/ doha] Full-time/Part-time: Full-time Immediate Start Date **Responsibilities**: - Handle inbound and outbound customer calls with...

  • Call Center Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Softje Full time

    Job Overview:Responsibilities: Answer inbound calls promptly and professionally, providing assistance and resolving customer inquiries. Make outbound calls to follow up on customer inquiries, verify information, or conduct surveys. Provide accurate and uptodate information about products, services, and company policies. Listen actively to customer concerns,...


  • Doha, Baladīyat ad Dawḩah, Qatar Capstone Property Full time

    Handling customer's calls, answering or addressing any concerns they have. Handling inbound & outbound calls to and from customers, listening to customer's needs and filling inquiry form the include basic info about the property they are looking to purchase. Distributing leads to sales agents according to area/project of focus for each agent. Managing and...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar Gulf Overseas HR Consultancy Full time

    **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Keep...

  • Call Center Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Ruby Qatar Full time

    CALL CENTER AGENTResponsibilities: Conduct outbound calls to potential customers to promote our products/services and secure sales. Meet and exceed individual and team sales targets to contribute significantly to the company's revenue growth. Develop and maintain a strong understanding of our products/services to effectively address customer inquiries and...