Senior Officer L&d Operations

1 day ago


Doha, Qatar Qatar National Bank Full time

Job Summary

The incumbent will be primarily responsible for supporting the Training Center Reception & Admin incumbent in providing effective administrative assistance and services in all assigned duties relating to the effective and professional running of training programs and the centre itself.

Main Responsibilities
**A. Shareholder & Financial**:

- Implements KPI's and best practices for Senior Officer, L&D Operations role.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Provide timely & efficient support to internal & external training specialists, providers and consultants, as applicable.
- Build and maintain strong and effective relationships with all other related units/colleagues to achieve the Department's goals/ objectives.

**C. Internal (Processes, Products, Regulatory)**:

- Support the logistics and activities of instructors engaged in training employees.
- Collate all training participant feedback and provide consolidated data to the Training Center Reception & Admin incumbent.
- Maintain, generate and keep training material for trainer/participants ready for all programs and events organized at/by L&D centre.
- Support the efficient delivery of all Face to Face training courses delivered in the training centre
- Prepare basic documents such as to attendance sheets, name plates, certificates etc. for efficient conducting of the training programs.
- Support the maintenance of the Learning & Development Library consisting of video/audio tapes, books and other materials and update the records for lending and returns.
- Support internal & external Assessors with logístical arrangements to conduct various assessments; as necessary.
- Maintain the overall appearance & upkeep of the L&D Center, in the most professional way possible, at all times.
- Resolve PC/networking & infrastructure issues with IT and General Services when required.
- Provide effective and efficient administrative support for online learning
- Support in all reporting and requests for information on a timely and accurate basis
- Resolve PC/networking & infrastructure issues with IT and General Services when required.
- Any other ad hoc projects and tasks as required.

**D. Learning & Knowledge**:

- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- Possess a good understanding of HR L&D policies and procedures.

**E. Legal, Regulatory, and Risk Framework Responsibilities**:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

Division: Group Human Capital Page 2 of 2
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.

Education and Experience Requirements
- University graduate preferably with a Major in in Management Information System, Business or related discipline such as Training & Development Or Training Administration
- Professional use of excel and MIS background.



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