Senior Reservation Agent
4 weeks ago
Assist in encoding and confirming reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation).
- Provide feedback regarding system/procedure enhancements about the reservation, system bookings, cancellation and refunds, and itinerary to improve overall performance and efficiency.
- Sell, up-sell and cross-sell products and services to the agent/ customer.
- Process refunds/ file pricing adjustments.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Be part of an extraordinary story
**Qualifications**
- Relevant Vocational, Tertiary or Trade qualification. While having IATA or airline Basic Tariff course would be an advantage.
- Minimum 3 years relevant experience in customer service and facing customers.
- Excellent written and spoken English is essential for the role while any additional languages relevant to contact centre business is an advantage.
- Good knowledge of world Geography and knowledge of airline reservations and ticketing processes and systems will be a strong asset.
- Must be willing to join immediately
- Must have a valid Qatar ID
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: QAR6,000.00 - QAR6,500.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 3 years (required)
- travel agency: 3 years (preferred)
**Language**:
- English (required)
License/Certification:
- IATA or airline Basic Tariff course (preferred)
- Qatar ID (required)
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