Senior Manager

3 days ago


Qatar QNB Full time

**Business Unit**
- QNB - Qatar**Division**
- Information Technology**Department**
- Information Technology**Country**
- Qatar**Closing Date**
- 12-Dec-2025

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Summary**:
The incumbent will be responsible for performing operational support duties of the E-Channels products. Assists the head of E-Channels as directed; performs account reconciliation duties; monitors E-Channels products status and currency usage; assists in the proposal and installation process; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of related product or service solutions. Contributes to the Bank's deposit growth strategies and goals and investigates E-Channels products related electronic fund transfer (EFT) customer disputes or fraudulent issues in accordance with QCB regulations. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

**Main Responsibilities**:
A. Shareholder & Financial:
To ensure that the ATM’s, cheque book, BSM are runs smoothly 24 hours a day.
- Implements KPI’s and best practices for E-Channel Hardware Support
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

- Consult with Program Directors and Management Team to create efficient work flow.
- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
- Maintain maximum system up time for maximum performance of QNB ATM’s,cheque book POS
- Maintain contact with AVP of E-channels Hardware Support and serve as liaison between the e-channel team and customers.
- Provide support for All systems and Applications (vision, cheque book, TA, BSM, etc.), including upgrades, installation, troubleshooting and maintenance.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Support the systems administration activities, installation and upgrades.
- Work with the Systems Group to deploy Web capabilities.
- Be on call to support essential business clients and emergency situations.
- Specify hardware and software solutions for Division users.
- Install components; analyze problems; diagnose and repair systems.
- Work with management to plan development of computer infrastructure for office and classroom systems.
- Oversee technician and consultant as needed.
- Work as second level for data collection system.
- Standardize practices and procedures based on a software development methodology.
- Select appropriate software tools by balancing business needs and costs.
- Provide Severs Computing Support for hardware and software.
- Diagnose problems with hardware.
- Repair or upgrade hardware.
- Perform pro-active maintenance on all Domain computing equipments.
- Understand and work with Vendors, administration, creation of user accounts and Internet E-mail.
- Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing.
- Provide assistance to corporate MIS, and other personnel a



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