Team Leader

2 days ago


Doha, Qatar Delta Corporation Full time

**Description**:
**Technical Support Supervision**:

- Leading, developing, mentoring and auditing the quality control for the Technical Support Team.
- Adhering to new procedures, policies and goals.
- Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience and Handling escalated issues from customers.

**Technical Support**:

- Troubleshooting system problems and diagnosing and solving hardware/software faults.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Replacing IT equipment parts as required.

**Help Desk & VOIP Systems**:

- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Report issues to the Service Desk for escalation
- VOIP & Attendance systems administrations.

**Upgrade & Installation**:

- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Perform timely workstation hardware and software upgrades as required

**System Administration**:

- Testing and evaluating new technology.
- Add Domain users & Fix Password issues.
- Assign users and computers to proper groups in Active Directory

**VOIP & IT Store**:

- Maintain inventory of all equipment, software and software licenses
- Create PR & PO's, Invoice Follow Up.
- Maintaining IT Store & IT Petty cache and purchase management

**Others**:

- Coordinate with the upper management on work issues.
- Sending periodic reports as per management needs.
- Attending the required meetings or workshops as per management request.
- Other duties required by the management within the work scope.

**Qualifiucations**:

- Bacholer in IT.
- At least 3-5 years of successful work experience with Leading Heldpesk Teams.
- Excellent verbal and written communication skills.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)


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