Workshop Planner

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The role is to control and guide the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring that maximum productivity and technical efficiency on the technical floor as always.

**What you will do**:
Work Bays Utilisation
- Workshop Capacity Planning and Loading.
- Optimising Productivity, efficiency and workshop output and review for continuous improvement
- Controlling productive time and allocation
- Administer Technicians’ time booking and update in the Incentive System.
- Control and Plan Carry over jobs as well as work in progress
- Ensure Safety and Security of the associates on the floor.

Dealership Standards
- To implement the Dealer standards on the workshop floor.
- Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
- Effective Utilization and Maintenance of Tools and Equipment in the workshop.

Customer Satisfaction
- Ensures a Quality job at a competitive price and delivers the vehicles at promised time.
- Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.

Training & Development
- Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
- Quality Performance Development Review with technicians
- Conduct effective daily and weekly meetings with Technicians team for necessary updates.
- Induct New Technicians with standard service and repair process.

Field Technical Reports.
- Assist Technical Support Manager in providing Quality Inspection Check Sheets.
- Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
- Maintaining Service Bulletins and Workshop Manuals.

Employee Engagement
- Continuously improve the work environment for the technicians to motivate them

**Required Skills to be successful**:

- Based in Qatar with NOC
- Must have Automotive background
- Min. (3) years experience in Workshop
- Customer service experience

**About the Team**:
The role will report to Service Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.

**What equips you for the role**:

- Diploma or Bachelor of Automobile /Mechanical Engineering.
- Minimum Experience: 3 to 5 years overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. at supervisor level.
- Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people and technical skills.
- Behavioural Competencies : People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company movi