Telesales Customer Service Associate
7 days ago
**We are looking to hire a qualified Telesales Customer Service Agent to join our dynamic team.**
**Responsibilities**:
- Contact potential or existing customers to inform them about a product or service.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
**Requirements**:
- High school diploma; BSc/BA is a plus.
- Background working in corporate insurance sector is an added value.
- Proven experience as telesales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Highly proficient communication and interpersonal skills. Arabic speaker is plus
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
**Salary**: QAR6,500.00 - QAR8,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Telesales: 3 years (required)
License/Certification:
- experience working in corporate insurance sector? (required)
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