Residence Lounge Associate

8 months ago

Doha, Qatar Crew Life at Sea Full time

***:**Customer Service**:
***
- ** Greet and welcome guests as they enter the lounge.**:

- ** Provide information about the lounge menu, drink options, and any promotions or special events.**:

- ** Take orders and serve food and beverages to guests in a friendly and efficient manner.**

*** Menu Knowledge**:
***
- ** Have a thorough understanding of the lounge's menu, including food and beverage options, to assist guests with their selections.**:

- ** Make recommendations based on guest preferences and menu offerings.**

*** Order Processing**:
***
- ** Input orders accurately into the point-of-sale (POS) system.**:

- ** Ensure that orders are delivered promptly and accurately to the guests.**

*** Beverage Preparation**:
***
- ** Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks.**:

- ** Follow established recipes and presentation standards.**

*** Cleanliness and Organization**:
***
- ** Maintain a clean and organized work environment, including the bar area, tables, and seating.**:

- ** Ensure that glasses, utensils, and other bar equipment are clean and properly sanitized.**

*** Upselling and Promotion**:
***
- ** Promote special offers, happy hour deals, and promotions to encourage additional sales.**:

- ** Upsell premium menu items or recommend pairings with food selections.**

*** Cash Handling**:
***
- ** Handle cash and process payments accurately.**:

- ** Provide change and receipts to guests, and process credit card transactions.**

*** Customer Engagement**:
***
- ** Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.**:

- ** Anticipate and respond to guest needs, providing exceptional service throughout their visit.**

*** Adherence to Policies**:
***
- ** Follow the hotel's policies and procedures, including safety and hygiene standards.**:

- ** Adhere to any legal regulations related to the service of alcohol.**

*** Team Collaboration**:
***
- ** Coordinate with kitchen staff, bartenders, and other team members to ensure smooth operations.**:

- ** Communicate effectively with colleagues and other departments within the hotel.**

*** Event Support**:
***
- ** Assist in the organization and execution of special events or functions in the lounge area.**:

- ** Collaborate with the events team for successful coordination.**

*** The Lounge Associate plays a crucial role in creating a positive and enjoyable experience for hotel guests in the lounge or bar setting. Strong communication skills, attention to detail, and a friendly demeanor are essential qualities for individuals in this role**

**Working Place**:
**Doha, Doha Municipality, Qatar**:

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