Back Office Transmission Engineer

3 weeks ago


Doha, Qatar Ericsson Full time

**About this opportunity**

We are now looking for a Back office Transmission Engineer with good hands-on Managed services ways of working. He will be responsible for coordination, support, management, and execution of maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**
- E-to-E 2nd level troubleshooting over IP Network
- Routers
- L3 switches
- L2 Switches
- L2 Transmission Nodes
- MPLS (coordination with third party)
- Node Acceptance
- Configuration management
- Problem Management
- Working in 24/5 shifts
- Working on-call in weekends when required
- 2nd line fixing for transmission related outages and degraded issues on the below Equipment’s/ Systems using STC Trouble Tickets System (RTTS):

- TN 2p, 6p, 20p (R6)
- ML6600
- R6000
- ML6352
- Daily work includes using the following Ericsson ENM
- Support and guide NFM/FO-TX on fixing for Trouble Tickets related to Transmission.
- Support other teams for their E-to-E fixing (BO-Access, TNOC/SDH, GPON, Cisco)
- Follow up with the design team for the transmission design issues (MW/LB/DCN, SDH/CWO, IPMPLS, and GPON).
- Generate MW performance reports and MW utilization reports through SO-EM if required and take the necessary actions.
- Attend Transmission committees for investigation and analysis purposes.
- MDT/TCN approval and verifications for transmission activities.
- Audit transmission network when required.
- Opening/Follow-up CSR’s with 3rd line support when required.
- Configure and install various network devices and services (e.g., routers, switches)
- Perform network maintenance and system upgrades including service packs, patches, hotfixes, and configuration change

**You will bring**
- Education: Bachelor's Degree or equivalent experience (Engineering Major)
- 5 years IP Experience
- Router 6000
- SSR/SE or Cisco or Juniper
- Routing and Switching
- MPLS
- OSPF
- BGP
- QoS
- VRRP
- BFD
- 5 years of Transmission Experience
- TN, PT, ML MW, XPIC
- SDH nodes
- DWDM
- 5 years 2nd line support / TAC is a must
- Cisco and Ericsson certification for IP network is preferable.
- Strong knowledge of IP, static and dynamic routing protocols
- Experience in HP switches or routers (e.g. 5930-32QSFP+ Switch, HP 6125XLG Blade Switch, Brocade 16Gb/16c SAN)
- Ericsson Core, access and charging system IP connectivity fixing skills and knowledge is preferable
- Cloud and virtualization knowledge and experience will be added advantage
- Telecom Experience is a plus
- Script understanding and writing is a plus
- Working in 24/5 shifts
- Working on-call in weekends when required

**Additional Required**
- Strong attention to detail and sensitivity of business requirements.
- Able to understand customer and customer’s requirements.
- Highly responsible and accountable for self-actions.
- Identify competence gaps and take initiative to resolve.
- Lead and coach colleagues where possible.
- Reliability and strong organizational skills are a must.
- Able to work flexible hours and cope up with business requirements
- Self-motivated and ability to work under pressure, good social skills
- Strong communication skills required/Written and verbal
- Ability to prioritize multiple tasks to completion.
- Ability to work independently and complete tasks successfully.
- Flexibility and adaptability in ever-changing environments and priorities.
- Exhibiting initiative in achieving organizational goals and objectives.
- Must have consultative skills and be ready to share knowledge.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Qatar (QA) || Qatar : Doha : Doha
Req ID: 744439



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