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Back Office Technical Support
4 weeks ago
Job Summary: We are seeking a skilled Back Office Technical Support professional to join our in-house technical team.
Collaborate with cross-functional teams within the company to resolve complex technical issues.
ROLES &RESPOBLITIES
- Identify and troubleshoot technical issues reported by staff members and provide appropriate solutions.
- Ensure prompt and accurate resolution of technical problems to maintain productivity and efficiency.
- Document and maintain records of internal staff interactions, technical issues, and resolutions.
- Participate in training programs and workshops to enhance technical skills.
- Assist in creating and maintaining technical support documentation and knowledge base for internal use.
**Requirements**:
- Bachelor's degree in Btech, Information Technology, or Telecommunications
- Proven experience in providing back office support or a similar role.
- Strong knowledge of computer systems, software, networks, and troubleshooting methodologies.
- Proficient in using remote support tools and ticketing systems.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
- Customer-oriented mindset with a commitment to delivering high-quality service to internal staff members.
- Ability to work independently and collaboratively in a team setting.
- Flexibility to work in shifts, including weekends and holidays if required.
**Salary**: QAR2,500.00 - QAR3,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have B tech or Telecommunication Qualification
- Do you have experience in back office support
**Language**:
- English (preferred)
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