Guest Service Agent

6 months ago

Doha, Qatar Rixos Gulf Hotel Doha Full time

**Guest Service Agent**

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Service Agent and build your career with us.

**The Role**

Guest Service Agent

First impressions are everything As a Guest service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- To be aware of all hotel operating timing and to promote the internal activities and events, looking for opportunities to enhance a guest’s stay through up-selling.
- To promote the Accor loyalty programs.

**Qualifications**

Your experience and skills include:

- Service focused personality is essential; experience is an asset
- Diploma or degree in vocational hospitality or Room Division
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus

**Additional Information**
- Knowing:_
- Know the Plant for the Planet* project;
- Know the sustainable development actions set up by the hotel;
- Know sustainable development related activities (exhibitions, nature outings, bike hire, parks, architecture, shops, restaurants, cooperatives, etc.).
- Know access to public transport.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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