Sr. Admin Supervisor
1 month ago
**Company**
QatarEnergy is an integrated national oil corporation that stands at the forefront of efforts for the long term sustainable
development, utilization and monetization of oil and gas resources in the State of Qatar. In its efforts to become one of the
best national energy companies in the world, QatarEnergy's activities and those of its subsidiaries and joint ventures,
encompass the entire spectrum of the oil and gas value chain locally, regionally, and internationally. They include the
exploration, refining and production, marketing, and sale of oil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals, fertilizers, steel and aluminum. As an
integrated corporation, QatarEnergy's activities also include marketing and sale of oil and gas and other various products.
QatarEnergy's operations and activities are conducted at various onshore locations, including Doha, Dukhan and the
Mesaieed and Ras Laffan Industrial Cities; and at various offshore areas, such as offshore oilfields production stations,
drilling platforms, Halul oil export island, and the North Field, which is the largest single non-associated gas reservoir in the
world covering an area of 6,000 square kilometers. The utilization of this field’s massive reserves has become a primary
national goal to continue the development and prosperity of the country. QatarEnergy pays the utmost attention to the
health and safety of its employees, contractors, visitors and the local communities where it operates. From drilling to
construction, operations to decommissioning, QatarEnergy's health, safety and environment policy forms an integral part of
the corporation’s daily business and long term planning. QatarEnergy is committed to contribute to a better future by
meeting today’s economic needs, while safeguarding our environment and resources for generations to come. Thriving on
innovation and excellence, QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and
environmental development in Qatar and beyond.
**Department**
FACILITIES MANAGEMENT
**Primary purpose of job**
The Sr. Admin Supervisor (Call Centre) is responsible for leading and managing a team of call
center assistants to ensure the delivery of exceptional user service and the achievement of
performance targets.
This position involves supervising day-to-day operations, coaching and training staff,
monitoring call quality and productivity, and fostering a positive work environment.
The Sr. Admin Supervisor (Call Center) plays a crucial role in driving team performance,
resolving escalated issues, and optimizing call center processes to enhance efficiency and
user satisfaction.
**Experience & Skills**
Proven experience of at least 7 years in Call Centre Environment, with at least 2-3 years
in a supervisor or leadership role. Experience in oil and gas related industries is preferable.
Excellent leadership, coaching, and interpersonal skills, with the ability to motivate and
inspire a team.
Excellent communication skills, both verbal and written, with the ability to effectively interact with employees, users, and
other stakeholders.
Experience in managing external vendors or third-party contractors.
Proven experience in managing 24/7 operations and leading multi shift teams.
Flexibility to work shifts, including evenings, weekends, and holidays.
Strong understanding of call center operations, including call routing, workforce management, best practices, and
performance metrics.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
Ability to handle multiple priorities and work under pressure in a fast-paced environment.
Certification in call center management or customer service is desirable.
Fluent in spoken and written Arabic and English language.
**Education**
Bachelor’s degree in Business Administration, Management, communications or equivalent.
An Advanced degree or relevant certifications (e.g., Project Management or Call Center Operations) is a plus.
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