Field Service Supervisor

2 weeks ago

Doha, Qatar Nikkiso Cryogenic Industries Full time

**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

**Summary/Objective**

This position will lead installation, commissioning, maintenance and troubleshooting activities for our customers in the region and around the world. This is a lead field service adviser role that will supervise customer personnel whilst directing installations, start-ups, commissioning and major overhauls.

**Essential Functions/Responsibilities**
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor.
- Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities.
- Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems.
- Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment.
- Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer.
- Contribute new ideas to enhance company service and overall customer experience.

**Education and Experience**
- Mechanical Engineering degree or equivalent mechanical apprenticeship and several years’ experience in the field of turbomachinery. Experience in air separation plants, and gas plants are plus.
- Previous experience commissioning, overhauling, maintaining and repairing cryogenic expander - compressor.
- A practical oriented engineer with both supervisory and hands on experience.
- Previous experience writing comprehensive and detailed service reports.
- A proven track record working onsite with customers and leading their personnel during installation, repair and maintenance.
- Willing and able to travel to customer sites throughout Middle East, North Africa etc.
- Excellent command of the English language is required for this role.
- Fluency in additional languages strongly preferred.
- Must be Health, Safety & Environmentally focused, and promote safety in the workplace.
- Proficiency with MS Office in Word, Excel and MS Project.

**Work Environment**
This job operates in manufacturing and field construction environments. This role routinely utilizes the operation of various tools and machinery.

**Physical Demands**
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift and work with various materials and/or tools, as well as work and bend at different heights, in various temperatures, and be on feet for an extended period of time.

**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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