Senior Platform and Systems Engineer

2 weeks ago

Doha, Qatar MEEZA Full time

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

**WHAT CAN MEEZA OFFER YOU?**
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- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
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- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
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- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
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- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
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- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
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- **MEEZA offers market-leading benefits packages.**
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**IMPORTANT STEPS TO FOLLOW**:
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The primary responsibilities of the **Senior Platform and Systems Engineer**:

- To handle daily Platform Systems projects and tasks
- To take the responsibility on delivering Platform Systems implementations following MEEZA’s standard architecture
- To ensure service availability and performance targets are achieved
- To act as a point of escalation for the Service Desk (Event handling and incident resolution)
- Support Platform Systems pre-release and release-delivery activities (when requested)
- Create, document, and implement procedures related to solution builds, device configurations and deployments
- Develop and release Platform Systems solutions and deliverables
- Self-start-up and team player
- Self-motivated to take ownership of projects without much supervision
- Steady and fast implementer
- Ability to time-slice between multiple platforms and multiple customer requirements
- Communicate effectively with clients on both a business, technical and operation level
- Ability to diagnose various platform systems related issues
- Ability to research technical issues and implement resolution strategies when required
- To work within structured and defined service management practices (Incident, Change, Configuration, Problem Management, Release Management, etc.)
- To work and be measured against strict Service Level Agreements
- Provide quality assurance validation and verification of Change and Release Management processes
- To provide a technical lead presence in the implementation of client solutions
- To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation and online portals
- Continually improve build, release and installation process by integrating additional automation systems
- Provide clients with clear, concise updates in relation to their solution
- Support the Wintel Engineers and Platform Architects

**Knowledge, Skills & Experience**:
**Knowledge and Skills**:

- Backup systems - Intermediate level
- Hardware - Intermediate level
- Virtualization - Intermediate level
- Experience from a Service Provider preferred.
- Important knowledge/experience on **backup industries standards** and best practices.
- Important knowledge/experience on DELLEMC IDPA (Integrated Data Protection Appliance)
- Important knowledge/experience on **DELLEMC Avamar** technology
- Important knowledge/experience on **DELLEMC Data Domain**:

- Important hands-on and experience on **VMWare **and** vSAN**:

- Operational experience in managing hyperconverged technology (**DellEMC VxRail**)
- Should be able to conduct Periodic **Hardware firmware upgrades** and **onsite physical activities**:

- Should have good experience on **hardware** **racking, stacking, labelling** inside datacentre.
- Should have good experience on Servers systems installations, implementations, and configurations (**Build**, **Backup** and **Monitoring**)

**Additional preferred skillset**:

- Important knowledge on Disaster Recovery Solutions
- Understanding of DNS architecture
- Understanding of Enterprise Management Systems (Microfocus OpenView)
- In-depth trouble shooting and problem analysis skills.
- Hands on experience managing and implementing virtual and physical environments.

**Education**:

- Bachelor’s Degree in Computer Science or equivalent
- Backup Certification is a must (DellEMC IDPA, Avamar, Data domain)
- VMWare Certification is a must
- DellEMC VxRail certification would be a plus
- ITIL v3 foundation or equivalent Service Management knowledge
- Ability to design and deploy client solutions
- Operational experience in managing/maintaining complex platforms within a managed service environment
- Excellent English written and verbal communication skills

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