Thai Front Desk Agent

7 days ago


Doha, Qatar Centara Hotels & Resorts Full time

**Basic Function**:
To present a personable, helpful, and professional image of the hotel. Responsible for checking guests in and out of the Hotel, making necessary travel arrangements, and assisting with general information.

**Duties & Responsibilities**:

- Responsible for checking guests in and out of the Hotel
- Issues room keys, pamphlets, discount cards, etc.
- Works in conjunction with the Bell Desk to assist guests to their rooms
- Answers various questions from guests
- Arranges transportation for guests
- Computes bills, collects payment and makes change for guests
- Runs various reports on the computer for management
- Assist in the key inventory and control procedures
- Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up
- Other duties as assigned by the Management

**Criteria**:

- Thai Speaker preferred
- Minimum 1 year of experience in similar position preferably in hospitality business
- Proficiency in English and computer literacy
- Good health, mature and pleasant personality, and neat appearance
- Able to maintain confidence, composure, and credibility


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