Operations Manager

5 days ago


Doha, Qatar Waselone Full time

Operations Manager (English/Arabic Speaker) - Waselone Flower Shop & Gifts

Are you passionate about bringing joy to people's lives through beautiful flowers, delightful sweets, and thoughtful gifts? Do you have a talent for managing operations, organizing stock, ensuring smooth order processing, and providing excellent customer support? If so, we have the perfect opportunity for you

Company Overview:
Waselone is a rapidly growing flower shop and gifts emporium that also offers a delectable assortment of sweets and chocolates. As part of our commitment to making the gifting experience seamless and convenient, we are soon launching our user-friendly app and website. We take pride in delivering exceptional products that brighten our customers' days and create lasting memories.

Job Title: Operations Manager (English/Arabic Speaker)

Role Overview:
Key Responsibilities:
Stock Management: Regularly update and maintain the online inventory of flowers, sweets, chocolates, and gifts to ensure accuracy and availability.

Order Processing: Efficiently process incoming orders through our app and website, ensuring timely confirmation and preparation for delivery.

Delivery Coordination: Collaborate with our delivery team to ensure timely dispatch and accurate delivery of orders to customers.

Quality Assurance: Oversee product quality, packaging, and presentation to uphold our high standards and enhance the overall customer experience.

Problem Solving: Identify operational challenges and proactively implement effective solutions to optimize processes.

Team Collaboration: Work closely with other departments to streamline workflows and improve cross-functional coordination.

**Requirements**:

- Fluency in both English and Arabic (spoken and written) to communicate effectively with customers and team members.
- Proven experience in operations management, preferably in the retail, e-commerce, or related industries.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using computers, online platforms, and office software.
- Availability to work flexible hours, including weekends and holidays, based on business needs.

Join our team and be a part of the journey to spread joy and create unforgettable moments for our valued customers

**Salary**: QAR3,000.00 - QAR4,000.00 per month

**Language**:

- English and Arabic (required)


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