IT Services Management Consultant

6 months ago


Doha, Qatar Novel Overseas Corporation Full time

**Experience**: 5+ Years

**Role Description**:

- Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
- Lead the design and implementation of the Assets and Service Management Framework, and Operating Model based on ITSM /ITAM Best Practices
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
- Provide direction and goal-setting on strategy and operations
- Contribute to design and solution development activities
- Responsible for leading a team of professionals in the areas of service transformation, Service Management, Assets Management metrics and reporting
- Define roles and responsibilities for the new Service Management organization
- Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, ITAM and other IT Service Management processes
- Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the services
- Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools
- Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
- Support and maintain service management and Assets management software tool versions and patches
- Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
- Develop service dependency maps through physical and logical configuration item relationships
- Support and deliver IT operational processes manually and through task automation tools


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