Operations Supervisor
4 days ago
Should have a bachelor's degree. Should be proficient in MS Office Suite.
- Understand requirements & software & hardware systems used for operations and be able to use them as a Data Officer, Inspector, or Surveyor
- Develop user guides and detailed procedures (word & PowerPoint documents) based on functional use cases & systems used (SW & HW)
- Setup the Operations team processes & policies, and objectives
- Plan & monitor resources deployment by location and timing by maintaining shift planning & monitoring attendance logs & coordinating with third parties (ex.: farms) to inform of the planned visits
- Monitor the execution, quality of work & performance of the operations team
- Interview, onboard & manage all resources
- Ensure all tools & equipment required are available and in working condition and provided to the teams. Manage stock & maintenance of these tools along with the technical team as level 2
- Provide regular reporting on support tickets (excel, any other tool provided)
- Provide suggestions on how to structure, automate and improve support activity & systems continuously.
- Conduct on-site inspections to monitor performance & report on those inspections
**Education**:
- Bachelor's (preferred)
**Experience**:
- Operations Supervisor: 5 years (preferred)
**Language**:
- Arabic (preferred)
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