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Concierge Manager
2 months ago
We are seeking a dedicated and detail-oriented Concierge Manager to join our luxury division. This role is pivotal in providing high-end, personalized services to our exquisite clientele, ensuring their experiences are as luxurious and seamless as the vehicles we offer.
**Key Responsibilities**:
- **Client Relations**:Build and maintain strong relationships with customers, offering personalized assistance and ensuring their needs and preferences are met with the highest standard of service.
- **Service Coordination**:Coordinate and oversee all aspects of the customer experience, from initial contact to post-purchase follow-up, ensuring a smooth, efficient, and enjoyable process.
- **Brand Ambassador**:Represent the brand with integrity and sophistication, embodying its values and standards in every customer interaction.
- **Feedback Management**:Actively solicit and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.
- **Team Collaboration**:Work closely with sales, service, and other departments to ensure a cohesive approach to customer care and to resolve any issues promptly and effectively.
- **Event Planning**:Organize and manage exclusive events and experiences for customers, enhancing brand loyalty and engagement.
- **Market Awareness**:Stay informed about the latest trends in luxury automotive services and customer care, and suggest innovative ideas to keep our services ahead of the curve.
**Qualifications**:
- Proven experience in a concierge role or similar, preferably in the luxury automotive sector or high-end hospitality.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele.
- Strong organizational and multitasking abilities, with meticulous attention to detail.
- A passion for the Lexus brand and a deep understanding of the luxury market.
- Ability to work flexibly, including weekends and evenings as required.
**Job Types**: Full-time, Permanent
**Salary**: QAR10,000.00 - QAR15,000.00 per month
**Experience**:
- Concierge Management: 5 years (required)
- Supervisory/Managerial: 3 years (required)
**Language**:
- Arabic (required)
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