E-commerce Associate
3 months ago
**Role Description**
The E-Commerce Associate will be responsible for managing online product listings, processing orders, coordinating with vendors, and ensuring a seamless online shopping experience for customers.
**Responsibilities**:
**Order Management**
- Process incoming online orders accurately and efficiently.
- Monitor and manage order statuses, including tracking shipments and handling returns or exchanges.
- Coordinate with warehouse and shipping teams to ensure timely delivery.
**Customer Service**
- Assist with order-related issues, including troubleshooting problems and providing solutions.
- Provide product information and recommendations based on customer needs.
**Platform Maintenance**
- Update and maintain product listings, including descriptions, prices, and stock levels.
- Ensure that website functionality is optimal, reporting any technical issues to the IT department.
**Sales and Promotion**:
- Assist in the execution of online promotions, sales campaigns, and special events.
- Monitor sales trends and customer feedback to suggest improvements or new opportunities.
**Reporting and Analysis**
- Generate reports on order volumes, customer feedback, and other relevant metrics.
- Analyze data to identify patterns, trends, and areas for improvement.
**Team Collaboration**
- Work closely with other departments, including marketing, logistics, and finance, to ensure cohesive operations.
- Participate in team meetings and contribute to strategy discussions.
**Qualifications**:
- Associate or bachelor’s degree in business, marketing, information technology or related field is required.
- E-commerce Operations, Online Merchandising, and Order Processing skills
- Experience in coordinating with vendors and managing inventory
- Knowledge of online marketing strategies and customer behavior analysis
- (02-03) Years of experience in e-commerce platform's, retail, or customer service preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in e-commerce platforms and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Problem-solving skills and a customer-focused mindset.
**Experience**:
- E-Commerce: 2 years (preferred)
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