Senior Manager E-commerce Sales

6 days ago


Doha, Qatar Talent Pal Full time

As the Senior Manager E-Commerce, you will be responsible for developing E-Commerce strategy and supporting the Vice President E-Commerce with the implementation of E-Commerce initiatives globally to increase direct sales and self-service penetration, providing a 5 star customer experience for all e-channels, whilst driving revenue to achieve and exceed targets, decreasing cost of sales and servicing.
- Lead the development of the airlines ancillary revenue strategy to maximise the revenue generation by selling hotels, transfers, insurance and other non-air product.
- Direct the management and implementation of multiple large and complex projects: develop project plans and timelines: make staffing decisions based on assessment of team members skills and workloads and identify and manage risk, maintaining a project risk log, detailing risks, actions and decisions taken and resolution, to minimise and mitigate all project associated risks.
- Promote the alignment of Commercial objectives by aligning sales, marketing and distribution strategies with the rapidly increasing importance of all e-channels within the industry to ensure that efforts are aligned for maximum revenue generation. Drive initiatives to ensure category leadership in the airline E-commerce environment.
- Establish business processes, systems and procedures to ensure that E-commerce strategies are operationalised within the organisation, globally.
- Increase self-servicing shares with the aim of reducing cost of sales and servicing.
- Manage the product development roadmap of E-sales and E-servicing tools, for example, Internet Booking Engine, Online Check-in and Mobile platforms, to ensure that the airline is at the cutting edge of available technological developments and that our product is at the forefront of the industry.
- Oversee the customer service operation to support sales and E-services, globally.
- Lead the RFP processes for multi-million dollar purchases to ensure E-commerce technologies and services meet requirements. Lead initiatives to identify research and make recommendations for business improvements ensuring end to end success of the analysis, information gathering and execution.
- Collaborate to deliver a 5 star customer experience on the web, mobile and other E channels to encourage returning customers thus increasing revenue.

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