Cargo Claims Officer
5 months ago
The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.
To support our vision, we are looking for talents - the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Cargo Customer Experience Team in Doha as a Cargo Claims Officer.
Join the QR Cargo family and leave a mark as part of the Cargo Customer Experience Team.
About the role
The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.
Some of the tasks include:
- Scrutinize and process all cargo claims with a recommendation to Lead Cargo Claims Officer for settlement or rejection of claim in accordance with conditions of contract published on Air Waybill.
- Process cargo claims within internal KPIs of claims department
- Conduct root cause analysis to identify service failures recorded through claims and ensure they are highlighted to the respective stations, departments, Cargo Quality and Compliance teams for necessary action.
- Analyze claim trends and report them to line manager along with suggestions for necessary service implementations that may require to improve QR service standards and avoid re-occurrence of claims / non-conformances.
- Responsible for updating and maintaining all reports published by the department for monitoring KPI’s and archiving department objectives.
- Negotiate with customers, network handling partners to reach favorable outcome to the carrier and mitigate loses.
- Identifies errors associated with the incident and provide suggestions of corrective actions maintaining high level of professionalism during communicating with Customers on their alleged case.
Qualifications
**About you**
- Bachelor’s degree or equivalent with minimum of 4 years of job
- related experience
- Operational experience in air cargo industry
- Good knowledge of IATA/TACT Regulations, Temperature Control Regulations, Perishable
- Control Regulations and Live Animal Regulations
- Customer Experience knowledge
- Experience in issuance of CAPA and Investigations
- Experience in data analytics would be advantages
- Proficiency in CROAMIS system and MS Office
- Excellent command of the English language both verbally and in writing
**About Qatar Airways Group**:
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before._
- So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community._
**How to apply**:
-
Lead Cargo Claims Officer
5 months ago
Doha, Qatar Qatar Airways Full timeThe air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we...
-
Cargo Claims Administrator
2 weeks ago
Doha, Qatar Qatar Airways Full timeAbout the role: Monitor and attend queries from customer airlines in relation to cargo claims to investigate the same in a timely manner and provide preliminary handling reports accordingly. Co-ordinate with operational teams and collect relevant proofs to ascertain shipment movements during handling at DOH. - Receive record and acknowledge all the customer...
-
Cargo Supervisor
5 months ago
Doha, Qatar qatar Cargo Full timeA Cargo Supervisor plays a vital role in managing and overseeing the handling, storage, and transportation of goods within a logistics or shipping environment. Below is a comprehensive job description for a Cargo Supervisor: ## **Job Title**: Cargo Supervisor ## **Department**: Logistics / Shipping ## **Reports To**: Operations Manager / Cargo Manager ##...
-
Claims Officer
7 months ago
Doha, Qatar Allianz Full timeClaims Officer **JOB DETAILS / ROLE PURPOSE** The role of Claims Officer involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of...
-
Claims Officer
7 months ago
Doha, Qatar Allianz Partners Full time**JOB DETAILS / ROLE PURPOSE** The role of Claims Officer involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures. **KEY...
-
Claims Officer
1 day ago
Doha, Qatar Allianz Partners Full timeAre you interested in working for one of the world's leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team. Allianz Partners in Ireland is part of the Allianz Group. The Allianz Group employs over 160,000 people in over 70 countries worldwide, each with their own in-depth experience of local...
-
Claims Officer
7 months ago
Doha, Qatar Nakilat Full time**Job Summary and Purpose**: Monitor and timely process claims related to Nakilat’s commercially managed fleet, collaborate and align with all related stakeholders internally to get the best possible outcomes via the charterparty terms and/or support in negotiations with the relevant counterparties. **Accountabilities**: **Core Accountabilities**: 1....
-
Cargo Procedures Officer
7 months ago
Doha, Qatar Qatar Airways Full time**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...
-
Cargo Duty Officer
7 months ago
Doha, Qatar Qatar Airways Full timeQatar Aviation Services is currently recruiting for Cargo Duty Officer to be based in Doha, Qatar. You will be responsible to Monitor, supervise, direct and control all related activities, cargo personnel and equipment engaged in cargo warehousing and operations on a shift basis. Monitors related performance reports including deficiencies, incidents and...
-
Lead Cargo Officer
7 months ago
Doha, Qatar Qatar Airways Full time**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...
-
Doha, Qatar Qatar Airways Full time**About the role** Welcome to a world where ambitions fly high! With an extensive global network, highly-experienced staff and premium facilities, Qatar Airways Cargo offers a high-quality air freight service to our growing list of customers around the world. With our continuous growth, we are pleased to announce an incredibly exclusive and exciting...
-
Senior Regional Cargo Network Operations Officer
7 months ago
Doha, Qatar Qatar Airways Full time**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...
-
Cargo Network Compliance Officer
4 months ago
Doha, Qatar Qatar Airways Full timeThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation program....
-
Commercial Claims Officer
1 day ago
Doha, Qatar JMCI Full timeMust have experience in Estimation Claims related to Construction (Civil Woks). - Must be familiar and knowledgeable in commercial operations and procedures of different companies. - Must have adept understanding regarding the process of Invoicing, Payment Certificates and other commercial related documents. - Able to maintain updated report on claims,...
-
Cargo Network Compliance Officer
2 weeks ago
Doha, Qatar Qatar Airways Full timeAbout the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...
-
Cargo Security Officer
1 week ago
Doha, Qatar Qatar Airways Full timeAbout the role: Responsible for develop and implement the QAS Cargo Security Plan ensuring that the QAS Cargo operation is compliant with security legislation governing the transportation of cargo and mail throughout the QR network and where applicable, customer airline routes. The Cargo Security Officer will also be responsible for the continuous...
-
Lead Cargo Network Compliance Officer
2 months ago
Doha, Qatar Qatar Airways Full timeThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation program....
-
Cargo Security Officer
5 months ago
Doha, Qatar Qatar Airways Full timeAbout the Role Responsible for develop and implement the QAS Cargo Security Plan ensuring that the QAS Cargo operation is compliant with security legislation governing the transportation of cargo and mail throughout the QR network and where applicable, customer airline routes. The Cargo Security Officer will also be responsible for the continuous...
-
Lead Cargo Global Accounts Officer
5 months ago
Doha, Qatar Qatar Airways Full timeAbout the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...
-
Claim Settlement Coordinator
3 days ago
Doha, Qatar Qatar Airways Full timeWe are currently recruiting for Claim Settlement Coordinator for Ground Services in Doha. The role is responsible to provide effective administrative support, controls all the functions of claims section while maintaining a high standard of service delivery, supervises baggage section for the network, Maintains and handles all claims files in a timely...