Manager Loyalty Marketing
7 months ago
**About the role**
Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty as a
**Manager Loyalty Marketing**.
As a Manager Loyalty Marketing, you will be responsible for setting up and driving the strategic direction for Privilege Club marketing and communications, in particular - delivering strategies that will cover all member acquisition, member engagement and retention activities. You will ensure that these meet the overall loyalty objectives, and commercial objectives of Qatar Airways.
You will also ensure that all appropriate acquisition and retention activities, including events and sponsorships, are delivered to develop and enhance long-term member engagement, as well as lead the Department’s push towards personalization by getting the right offers in the right messages to the right customers at the right time through the right channel.
**Other operational duties will include**:
**Strategic**
- Identification of potential drivers of customer stickiness and member acquisition, and testing them with customers, thus rolling out the best result
- Defining and setting Network-wide Privilege Club revenue KPIs
- Developing profitable campaigns to drive member revenue and engagement
- Optimization of member acquisition, engagement and retention through the development of segment-specific and/or personalized marketing plans
- Developing and maintaining a highly functional digital marketing infrastructure, as well as a non-digital marketing plan
- Delivery of compelling promotional communications that drive measurable incremental revenue to Qatar Airways and Privilege Club
- Ensuring that the marketing and communications strategy aligns and delivers against the targets and objectives of the Privilege Club
**Operational**
- Management of marketing and segmentation for Privilege Club and drive the future direction of communication for the program
- Technology Innovation: Defining and prioritizing technology requirements for Loyalty Marketing.
- Research, monitoring and reporting on best practices and localization of products based on market needs
**Marketing Communication**
- Development, implementation, and continuous evolvement of an effective marketing strategy across all relevant channels
- Development and implementation of a dynamic content management infrastructure to allow for real-time communication with members.
- Launching new communication channels as required
- Managing mobile channel development to create a consistently excellent user experience
**Web Analytics**
- Leading the continued evolution of Social Media as a critical marketing channel for Privilege Club
- Making sure robust tracking, reporting, and analysis are in place to ensure continuous improvements of channel and campaign performance
- Ensuring use of best in class Social Media functionalities for Privilege Club
**Stakeholder Management**
- Leading the engagement with external stakeholders to ensure adherence to the Privilege Club brand across all communication devices and channels
- Communicating new QR marketing developments in a way that is relevant to business stakeholders
**Budget**
- Management, optimization and delivery of the Privilege Club Marketing budget (almost entirely direct marketing) of USD 2M.
- Delivery of the revenue budget for sale of miles to members directly through the buy / gift / transfer / extend / revalidate of miles, annual revenue target USD 0.5M
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
**About You**
**Job-Specific Skills**
- College / University Bachelor’s Degree or equivalent qualification
- Proven quantitative, analytic, planning, team leadership and project management experience
- A minimum of 8 years tenure in both technical and commercial roles
- Experience working in the Middle-East and expertise gained through working with multi-cultural customers base
- Cross-functional work experience (Marketing, IT, customer care)
- Experience coordinating complex product development cycles and technology/innovation schedules.
- Strategic and analytical capabilities, ability to effectively interpret data and strong communication and presentation skills
- Good understanding of key trends in loyalty marketing and communications
**Team Management Skills**
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Stron
-
Loyalty Marketing Specialist
7 months ago
Qatar Talent Pal Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business...
-
Loyalty Associate
6 months ago
Qatar Vistas Global Full timeResponsible for developing and executing strategies to maximize customer retention, engagement, and satisfaction - Manage all aspects of the loyalty program, including membership acquisition, retention, and engagement strategies - Build strong relationships with customers by delivering personalized experiences, addressing inquiries, and resolving issues...
-
Hotel Account Manager, Digital Field Marketing
7 months ago
Qatar Talent Pal Full time**JOB SUMMARY**: This position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Managerwill support the available digital activation programs in combination with additional digital service packages offered to hotels. The Hotel Account Manager...
-
Marketing Manager
3 months ago
Qatar Al-Futtaim Full time**Job Requisition ID**:164395 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Marketing and Public Relations Manager
8 months ago
Qatar Talent Pal Full timeMarketing and Public Relations Manager A Marketing Public Relations Manager plays a crucial role in developing and implementing the annual marketing and PR plan, driving key objectives, current initiatives and relevant activities relating directly to the hotel. The role will be responsible for leading the hotel's marketing and PR team and ensuring the...
-
Data Entry Manager
8 months ago
Qatar Stratgyx Marketing Full time**Company Overview** Stratgyx Marketing is a leading company in the Advertising Services industry, known for its innovative and creative approach to marketing solutions. We are dedicated to delivering exceptional services to our clients and continuously strive for excellence. **Role and Responsibilities** As a Data Entry Manager at Stratgyx Marketing, you...
-
Marketing Executive
8 months ago
Qatar Talent Pal Full timeR - esponsible for assisting the marketing projects and tasks across the countries in the region. F - ollowing up and tracking each project and prepare the report on time. E - xecuting the routine tasks, including performance tracking, internal work process, payment and contract control, etc. W - orking closely with the regional team, HQ global marketing...
-
Director of Sales and Marketing
4 months ago
Qatar Wyndham Hotels & Resorts Full timeWyndham Hotels and Resorts is now seeking a Director of Sales and Marketing to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar. **Job Summary**: The Director of Sales and Marketing (in conjunction with the Sales Team) conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer...
-
Marketing Manager
7 months ago
Qatar RIXOS Full time**Company Description** Rixos Qetaifan Island North** Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination....
-
Outside Catering Manager
3 weeks ago
Qatar Marriott International, Inc Full time**Additional Information** **Job Number**24207283 **Job Category**Sales & Marketing **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The Catering Sales Manager is responsible for contracting and closing local catering and...
-
Outside Catering Manager
2 months ago
Qatar Marriott International, Inc Full time**Job Number** 24182192 **Job Category** Sales & Marketing **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Catering Sales Manager is responsible for contracting and closing local catering...
-
Marketing Manager
7 months ago
Qatar UMBRELLA Full timeDevelop strategies and tactics to get the word out about our company and drive qualified traffic to our front door - Deploy successful marketing campaigns and own their implementation from ideation to execution - Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event...
-
Marketing Manager
7 months ago
Qatar Talent Pal Full time**Line of Service** Internal Firm Services **Industry/Sector** Not Applicable **Specialism** IFS - Internal Firm Services - Other **Management Level** Manager **Job Description & Summary** **Primary duties and responsibilities** Act as a key Marketing resource and liaison to Qatar office, build cross-functional relationships and collaborate with...
-
Store Manager
7 months ago
Qatar Apparel Group Full timeP OSITION OBJECTIVE - chieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - mplement operating procedures at the store as per the company and Brand standards - romote the Loyalty Program of the company for maximizing loyalty and...
-
Marketing Manager
7 months ago
Qatar Talent Pal Full time**Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Marketing Manager to join our team in Doha. Just a stone’s throw...
-
Marketing Manager
7 months ago
Qatar Talent Pal Full timeBECOME PART OF OUR CREATIVE FAMILY! ROLE SUMMARY? **Location**: - Office based but with regular meetings in and around the greater Doha area. Responsible To: - Marketing Director. Responsible For: - Managing a portfolio of clients across a variety of sectors. (Full Service Agency). Skills Required: - A high level of agency experience, creativity,...
-
Marketing Manager
7 months ago
Qatar Talent Pal Full timeBecome part of our creative family! ROLE SUMMARY? **Location**: - Office based but with regular meetings in and around the greater Doha area. Responsible To: - Marketing Director. Responsible For: - Managing a portfolio of clients across a variety of sectors. (Full Service Agency). Skills Required: - A high level of agency experience, creativity,...
-
Assistant Store Manager
7 months ago
Qatar Apparel Group Full timeP OSITION OBJECTIVE - nsuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - ssisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - nd to end store responsibility in absence of...
-
Tournament Marketing Manager
4 months ago
Qatar Webrepublic Full timeOver the last decade, Webrepublic has grown from an ambitious startup into Switzerland’s leading digital agency. We are passionate about innovation, performance, and transparency and serve our clients in more than 12 languages and 30 countries around the world. In 2022, Webrepublic launched a spin-off on sports and entertainment called RAWR. For that...
-
Marketing Manager
6 months ago
Qatar Talent Pal Full timeThe Marketing Communications Manager is responsible for the development and supervision of all marketing and communications strategies for the company and oversee the development of goals, strategies, and implementation plans to execute comprehensive marketing campaigns. The Marketing Communications Manager will also oversee the launch and managing of new...