Loyalty Associate

4 months ago

Qatar Vistas Global Full time

Responsible for developing and executing strategies to maximize customer retention, engagement, and satisfaction
- Manage all aspects of the loyalty program, including membership acquisition, retention, and engagement strategies
- Build strong relationships with customers by delivering personalized experiences, addressing inquiries, and resolving issues promptly
- Develop and execute targeted campaigns to incentivize customer participation, drive incremental sales, and promote program awareness
- Utilize data analytics tools to monitor program performance, identify trends, and derive actionable insights for continuous improvement
- Collaborate with marketing, sales, and product teams to align loyalty program initiatives with overall business objectives and ensure seamless execution
- Communicate program updates, promotions, and benefits to internal stakeholders and provide training as needed to frontline staff
- Gather customer feedback through various channels and utilize insights to refine program offerings and enhance the overall customer experience
- Stay abreast of industry trends and competitor activities to identify opportunities for differentiation and innovation within the loyalty space

**Skills**:

- Proficiency in data analysis and interpretation to derive actionable insights and measure program effectiveness
- A passion for delivering exceptional customer experiences and a deep understanding of customer behavior and preferences
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
- Collaborative mindset with the ability to work cross-functionally and build positive relationships with colleagues at all levels
- Meticulous attention to detail to ensure accuracy in program execution and adherence to brand standards
- Strong problem-solving abilities to address customer concerns and optimize program performance

**Qualifications**:

- A bachelor’s degree in marketing, business administration, or any related field
- Previous exposure to proof reading and validating documents for marketing campaigns
- Excellent verbal and written communication skills in English and Arabic to effectively engage with customers and internal stakeholders
- Minimum 2 years experience with an Admin & Operations background
- Exhibits a proactive and optimistic attitude
- Possesses intermediate Microsoft Excel skills

Job ID 030624-114BS

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