Senior Manager Managed Service
3 days ago
**About Us**:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of
**About the Business Unit**:
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services) and proactively scouting partners based on industry trends and market opportunities. The Managed Services department is an integral revenue growth area to the newly created business solution division focused initially on providing services in the established managed connectivity and security areas and mandated with overall growth in revenue and in further new domains such as cloud. Whereas the professional services team is the overall lead in acquisition and delivery of projects, the managed services team is focused on offering and maintaining managed services as on-going customer services (recurring revenues). OQ is sending a strong signal to the enterprise market by giving focus to the managed services domain as a means to enhance customer value and engagement continuously with the OQ quality of service, and for that, the Managed services team is responsible for building and delivering that quality.
**About the Role**:
The role is responsible for driving the adoption and governance of Ooredoo's Managed SOC platform and other managed security services, ensuring successful customer onboarding and seamless delivery of 24/7 SOC operations. This role leads the design, deployment, and management of comprehensive security solutions, including network security, threat detection, incident response, and cloud security, tailored to the needs of enterprise clients. The Senior Manager works closely with the operations team to ensure the effective monitoring and delivery of SOC services, while maintaining oversight of security governance and compliance. The primary focus of this role is to increase the adoption of Ooredoo's shared SOC platform by onboarding new customers and ensuring efficient delivery and continuous improvement of managed security services. The Senior Manager also ensures alignment between security operations and customer requirements, overseeing the governance and performance of the SOC to meet service-level agreements (SLAs) and security standards.
If you would like to view the full role profile; please click here.
**About You**:
10 years' experience in a similar role
-
Service Improvement Senior Manager
3 days ago
Doha, Qatar People Dynamics Full timePosition : Service Improvement Senior Manager Contract : Permanent Full Time Client : Government Job Responsibilities: - Lead the identification and prioritization of service improvement opportunities, such as by conducting surveys, interviews, or focus groups - Develop and implement new service improvement initiatives that are aligned with the...
-
Senior Manager Service Control
7 days ago
Doha, Qatar MEEZA Full timeThe primary responsibilities of the **Senior Manager Service Control**: As a Process Owner, this role is responsible for: - Sponsoring, designing and change-managing the process and its metrics - Defining the process strategy - Assisting with process design - Ensuring that appropriate process documentation is available and current - Defining appropriate...
-
Senior Manager Catering Services
2 weeks ago
Doha, Qatar Qatar Airways Full timeAs a Senior Manager Catering Services, you will be accountable for the 24/7 planning and delivery of all aspects of the Catering Services operation worldwide. You will be working across the organization to deliver all aspects of the on-board service requirement, ensuring that all flights depart on time and with the correct specification of catering, bars and...
-
Senior Manager
6 days ago
Doha, Qatar Linum Consult Full timeThe Role Senior Manager Facilities Management - Qatar CLIENT Linum Consult’s client is a major company operating out of the Middle East. They are currently seeking a Senior Manager Facilities Management to ensure their facilities management systems are implemented and delivered in Qatar. RESPONSIBILITIES - Providing strategic direction, planning and...
-
Senior Finance Manager
3 days ago
Doha, Qatar Anantara Full time**Company Description** A luxury hospitality operator for modern travelers, Minor Hotels, connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, our...
-
Senior Manager Catering Services
2 weeks ago
Doha, Qatar Qatar Airways Full time**About the role**: Accountable for the 24/7 planning and delivery of all aspects of the Catering Services operation worldwide. Works across the organization to deliver all aspects of the on-board service requirement, ensuring that all flights departs on time and with the correct specification of catering, bars and dry stores. Leads, manages and develops the...
-
Service Design Manager
3 days ago
Doha, Qatar People Dynamics Full timePosition : Service Design Manager Contract : Permanent / Full Time Client : Government Job Responsibilities: - Lead the development of new or improved services that meet the needs of customers and stakeholders - Work with cross‐functional teams to gather requirements, design solutions, and implement changes - Ensure that services are aligned with the...
-
Senior Sales Manager
6 days ago
Doha, Qatar QNCC Full time**Senior Sales Manager** The Senior Sales Manager manages daily business development operations including meetings, incentives, conferences, and events as well as leads and manages all aspects of the sales operation, including leading management, account management, business analytics, and channel growth. The senior sales manager's objective is to increase...
-
Doha, Qatar Ateca Consulting Full timeWe are looking for a skilled Senior Manager GTB Service and Client Implementation to join a prestigious financial institution in Doha. In this crucial role, you will manage the corporate customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction services. Key Responsibilities: - Coordinate the...
-
Senior Manager Managed Service
3 days ago
Doha, Qatar Ooredoo Group of Companies Full time**About Us**: Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of! **About the Business Unit**: Ooredoo's...
-
Mep Senior Project Manager
6 days ago
Doha, Qatar CharterHouse Full timeCharterhouse is undertaking a search for a Regional Facilities Management company, that offer its facilities management services to its government and private client portfolio across Qatar. They are actively looking to hire a Senior MEP Project Manager who will work closely with its educational/university properties to execute the delivery of the MEP service...
-
Airline Services Operations Manager
3 days ago
Doha, Qatar Qatar Airways Full timeAs the Airline Services Operations Manager for QACC (Qatar Aircraft Catering Company), you would be responsible to control the day to day running of the department, be accountable for the management of the department in relation to cost control, resource planning, operational change management and reporting of KPI’s and ensuring that the department remains...
-
Service Management Manager
3 days ago
Doha, Qatar People Dynamics Full timePosition : Service Management Manager Contract : Full time / Permanent Client : Government Job Responsibilities: - Develop and implement service management strategies that align with the organization's goals and objectives - Manage the service management budget - Oversee the development and execution of service management initiatives - Work with other...
-
Senior Mep Project Manager
6 days ago
Doha, Qatar Charterhouse Full timeThe Role Charterhouse is undertaking a search for a Regional Facilities Management company, that offer its facilities management services to its government and private client portfolio across Qatar. They are actively looking to hire a Senior MEP Project Manager who will work closely with its educational/university properties to execute the delivery of the...
-
Doha, Qatar Ateca Consulting Full timeA- Posted by - Adnan Latheef- RecruiterWe are looking for a **Senior Manager GTB Service and Client Implementation **for a permanent role with a prestigious financial institution in Doha, Qatar. The incumbent will manage Corporate Customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction...
-
Medical Services Manager
3 days ago
Doha, Qatar Amentum Full timeAmentum, a global leader supporting government contracts around the world, is seeking a Medical Services Manager in Doha, Qatar, pending contract award. **Purpose and Scope**: The Medical Services Manager oversees medical services provided for company and subcontracted employees, ensures that providers comply with requirements, and promotes healthy work...
-
Senior Operations
3 days ago
Doha, Qatar Linum Consult Full timeThe Role Senior Operations & Maintenance Manager - Qatar CLIENT Linum Consult’s client is a major company operating in the Middle East. Due to continued growth, they are currently seeking a Senior Manager to develop and oversee the Operations & Maintenance team for their Metro and Light Rail network in Qatar. RESPONSIBILITIES - Providing strategic...
-
Senior Project Managers
6 days ago
Doha, Qatar Nair System Full timeNair Systems is currently looking for Senior Project Managers / Project Managers for our Qatar operations with the following terms & conditions. **Skills**: - To manage complete life cycle of all assigned projects covering different financial domains such as Trade Finance, Cash Management, Treasury, Asset Management, MIS, e-Channels, Cards, Risk, API’s...
-
Customer Services Manager
7 days ago
Doha, Qatar Qatar Airways Full timeAbout the role - Manage the assigned QAS passenger services sections includes but not limited to (Check In, Boarding/VIP/QROC/PDA/INAD/ PRM/ Porterage /lost & found / Baggage ) operations and oversee the operational and administrative requirements in order to deliver high standard of service to QAS Customers consistently. - Seek and capitalize on...
-
Doha, Qatar Qatar Airways Full time**A**C**C**O**UNT**A**B**I**L**I**T**I**ES**: - Establish and develop a key coordination, control and development function in support of critical operational departments by working in very close collaboration with Ops senior management, with a focus on serving the internal Operations Department customer with excellent results. - Acting as a key pillar,...