Service Improvement Senior Manager
1 week ago
Position : Service Improvement Senior Manager
Contract : Permanent Full Time
Client : Government
Job Responsibilities:
- Lead the identification and prioritization of service improvement opportunities, such as by conducting surveys, interviews, or focus groups
- Develop and implement new service improvement initiatives that are aligned with the organization's strategic goals, such as reducing wait times, improving customer satisfaction, or increasing employee productivity
- Work with cross‐functional teams to develop and implement service improvement plans, such as by setting goals, identifying metrics, and developing strategies
- Track and measure the results of service improvement initiatives and make necessary adjustments, such as by adjusting goals or strategies
- Stay up‐to‐date on the latest service improvement trends and technologies, such as by attending conferences, reading journals, or following industry thought leaders
- Present service improvement findings to senior management and stakeholders, such as by giving presentations, writing reports, or creating infographics.
Qualifications:
- Degree in Business Administration, Operations Management, or equivalent related field.
- Experience in service improvement, with a focus on technology or governmental organizations
- Strong understanding of service improvement principles and practices, such as root cause analysis, data analysis, and process improvement
- Experience with service improvement tools and platforms, suchas quality management software and customer satisfactionsurveys
- Root cause analysis
- Data analysis
- Process improvement
- Quality management software
- Customer satisfaction surveys
**Job Types**: Full-time, Permanent
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