Duty Manager Freighter Charter Operations

5 months ago

Doha, Qatar Qatar Airways Full time

About the role

You will be responsible for the operational arrangements for freighter charter operations globally. Acts immediately after a charter contract is signed and plans ahead to ensure all parties are informed and have clear instructions to enable safe charter operations and follow-up with all parties to ensure the requested tasks are carried out. Manages freighter and cargo operations related decisions with regards to charters. Accountable for the planning of cargo charter flights with emphasis on Freighter charters to ensure safe operations and guarantee that cargo flies as booked. Responsible to keep track of live charter operations and provide support to network stations during live operations 24/7.

Other key responsibilities are:
Operational
- Implement strategies for charters to operate safe, secure, on-time and with planned payload.
- Provide suggestions for recovery plans for irregular operations, ensuring robust solutions are implemented to achieve the optimal outcome, considering the economical and operational impact.
- Plan for local operating procedures together with offline and online stations to ensure safe and secure handling of flights and cargo
- Find the optimum way to perform the charter flight in relation to fuel uplift, ground-handling, routing, load planning, ground support and crewing.
- Act as a focal point for charter operations. Track the live charter flights and ground operations and provide updates to key internal/external stakeholders in relation to progress of cargo logistics and flight.
- Request security approvals from corporate security and implement security mitigation processes on the ground
- Design reports and decision-making tools to support all charter related stakeholders to effectively monitor operations, track KPI's (e.g. on time performance, irregularities, response time) and take data driven decisions.
- Formulate guidance checklist that will constantly ensure all aspects of operational areas are considered in the decision-making process by all involved in the charter operation.
- Improve and develop the operations requirements and ensure the processes are amended and updated in the Cargo manuals and published.
- Formulate plans to protect cargo and schedule integrity based on cargo volume, connections and revenue impact.
- Reviews aircraft technical requirements for each charter and instructs Network Planning and QR Technical to plan the correct aircraft for the charter

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You
- Minimum qualification of bachelor’s degree or relevant college or university qualification is essential.
- 5+ years of job-related experience (Preferred Duty Manager role)
- IOC/OCC experience
- Situation analysis and problem-solving skills. Critical thinking and decision-making skills.
- Effective communications and negotiation skills.
- Managerial skills - ability to delegate work, set clear direction and manage workflow
- Understanding of key stakeholder functions including GHA’s, network stations, cargo operations, IOC, crew control, flight dispatch, network planning

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

How to Apply

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