Retail Outlet Executive
4 months ago
**Purpose of the Job**:
Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.
- Attend to all walk-in customers’ needs promptly.
- Serve walk-in customers and provide full information and advice.
- Manage and meet customer expectations.
- Sustain high customer satisfactory service lever.
- Provide excellent customer service for cash clients as per Aramex CS standards.
- Sell cash shipments “Outbound”.
- Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
- Promote Aramex campaigns for customers.
- Collaborate with the team of achieve the team objectives.
- Facilitate the flow of information horizontally and vertically.
- Ensure outlet customer satisfaction at all time.
- Ensure timely resolution of customer complain to retain customers.
**Job Responsibilities - Experience and Education**:
- Diploma or bachelor’s degree in business administration or a related field.
- 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.
**Leadership Behaviors**:
- Building Outstanding Teams- Setting a clear direction- Simplification- Collaborate & break silos- Execution & Accountability- Growth mindset- Innovation- Inclusion- External focus**Skills**:
- Interpersonal Skills- Customer Relationship Management- Communication Skills- Attention To Details- Customer Centric- Negotiation Skills- Collaborative Approach- Multitasking- Self-Awareness
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