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Call Center Agent

2 months ago

Doha, Qatar Applynewjobs Consulting Full time

Published

January 15, 2023

Location

Doha, Qatar

Category

Customer Service / Reservations / Telecalling

Job Type

Full-time

**Description**:
Looking for a Call Center Agent for Doha, Qatar.

Job Responsibilities:

- Provide product and service information to customers.
- Research required information using available resources.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Research, identify, and resolve customer complaints using applicable software.

Job Requirements:

- Bachelor degree holder.
- One to three years of experience in a call center environment.
- Extremely organized and efficient.
- Ability to handle stressful situation appropriately.
- Knowledge of customer service practices and principles.

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