Practice Lead

2 months ago

Doha, Qatar Kinetik Digital Recruitment Full time

Job Summary
You will spearhead and build our business growth in the telecom industry, as an individual contributor to begin with. You will be the key driver of account management, focus on nurturing existing client relationships, deliver exceptional customer experiences, and identify opportunities for upselling and cross-selling. Your expertise in selling IT solutions relevant to digital channels in the telecom industry, strategic partnerships, and team management will be instrumental in driving revenue growth, build high-performing teams and enhance our market presence. In addition, you will lead the expansion into new telecom clients, geographies, and lines of business. You will play a pivotal role in shaping the future of our telecom practice through collaborating closely with the Sales Business Unit Head to align strategies, provide insightful reports, and ensure effective coordination towards achieving the organizational goals.
Reporting Structure
This role reports to the BU Head
Job Objectives
Drive revenue growth by effectively managing existing telecom accounts, focusing on client retention, renewals, and achieving upselling and cross-selling sales targets.
Expand the organization's footprint in the telecom industry by acquiring new clients, penetrating new markets, and diversifying lines of business.
Foster strategic partnerships and alliances with key telecom digital solution vendors and solution providers to enhance service offerings and deliver innovative solutions to clients.
Collaborate with the Business Unit Head to align strategies, set ambitious targets, and drive the achievement of business goals in the telecom practice.
Collaborate with internal teams executing delivery of telecom engagements to ensure full alignment with customer and best practices in delivery.
Ensure exceptional customer satisfaction by delivering value-added solutions, exceeding client expectations, and consistently providing outstanding service throughout the entire customer lifecycle.
Job Responsibilities
Account Management

**Focus on existing telecom accounts**: Proactively manage and nurture relationships with our telecom clients to understand their unique requirements and exceed their expectations.

**Customer relationship and engagement**: Cultivate strong and enduring partnerships by fostering open communication, trust, and collaboration with key stakeholders in the telecom industry.

**Development and value addition**: Continuously seek opportunities to provide value-added solutions that address specific telecom challenges, optimize operations, and drive business growth.

**Ideate and innovate**: Collaborate with telecom clients to generate innovative ideas, tailor-made solutions, and strategic roadmaps that align with their business objectives.

**Account farming**: Strategically expand and nurture existing telecom accounts by identifying cross-selling and upselling opportunities, leveraging deep industry knowledge, and understanding.

**Building strong relationships**: Build enduring relationships across various levels, functions, and departments within telecom organizations, including IT, Marketing, Procurement, Delivery, and executive leadership etc. and cutting across the levels.

**Building Capabilities for Account Renewal**: Continuously assess and understand telecom clients' evolving needs and challenges, and proactively provide innovative solutions and strategic guidance to ensure their sustained engagement and loyalty.
Collaborate closely with internal teams and stakeholders to leverage organizational capabilities, industry expertise, and emerging technologies to deliver exceptional value and foster long-term partnerships with telecom clients.
Act as a trusted advisor to clients, providing expert guidance and recommendations on the most suitable service offerings, technologies, and solutions that align with their business objectives and drive operational excellence.

**Expansion and Growth Initiatives (Business Development)**:
**Win new telecom clients**: Proactively identify and pursue new business opportunities within the telecom industry, showcasing the organization's capabilities and value proposition, thus achieving sales targets.

**Build a high-performing sales team**: Recruit, develop, and lead a team of sales professionals specialized in telecom services, driving their success in acquiring new clients and expanding market share.
Expand into tapping new clients/logos, markets, geographies, and lines of business: Strategically target and acquire new telecom clients across diverse sectors, geographical markets, and business segments, broadening the organization's reach and market presence.
Continuously evaluate and assess the market landscape to identify emerging trends, technologies, and innovations that can be leveraged to expand and enhance the service portfolio for telecom clients.

**Strengthen skills**: Stay up-to-date with the latest trends, technologies, and industry developments in the

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