Director of Ebc

2 weeks ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 23023113

**Job Category** Sales & Marketing

**Location** JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the leader the segmented sales effort (e.g., group, transient, association, corporate, etc.) and responsible for implementing the segment sales strategy and achieving revenue goals for properties within region. Leads and manages all day-to-day activities related to the sales functions for properties within region with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

**CORE WORK ACTIVITIES**

**Developing & Executing Sales Strategies**
- Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Develops, implements and sustains aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.

**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members for properties within region.

**Managing Sales Activities**
- Monitors all day to day activities of direct reports.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.

**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company’s customer service standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.

**Managing and Conducting Human Resource Activi

  • Director, Global Process

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group’s ESS transformation programme must therefore ensure the successful...

  • Director, Corporate Finance

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background As Director Corporate Finance, the holder manages a team of professionals whose role will be to ensure that Ooredoo Group have the funding availability to meet strategic, operating, M&A and ad hoc requirements. To oversee and manage a significant part of Group Treasury function by managing the risks associated with strategic liquidity, funding...

  • Associate Director, Data Governance

    8 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Role Overview Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group's ESS transformation programme must therefore ensure the successful...

  • Director IT Software

    2 days ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Purpose and context **Purpose**: The core purpose of this role is to Lead Group IT SW category and in doing so Lead Key Transformational Sourcing programmes e.g. Digital BSS Sourcing Strategy and Execute delivery against Ooredoo's key strategies whilst delivering significant savings. Leading the implementation of Group Strategies across all Opcos,...

  • Director, Partnerships and Engagements

    2 weeks ago

    Doha, Qatar University of Doha for Science and Technology Full time

    University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and...

  • Director, Cyber Security

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background As part of the Group Technology team, the cybersecurity function will play a crucial role in ensuring that the Ooredoo Group's technology, network, operations, planning, budgeting, and related services align with the group's overall strategy and roadmaps. You would be expected to work collaboratively with other members of the team to develop and...

  • Assistant Director, Data Governance

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group’s ESS transformation programme must therefore ensure the successful...

  • Assistant Director, Change Management

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group’s ESS transformation programme must therefore ensure the successful...

  • Director, Opco Performance Region 1

    1 week ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background The Technology OPCO Performance team is a group-level team that oversees OPCO technology services, planning and budgeting to ensure alignment with Group Technology Roadmaps; defines and monitors technology KPIs, targets and milestones for effective Technology performance management and works either remotely or in-country on specific goals...

  • Associate Director

    1 week ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background The Technology OPCO Performance team is a group-level team that oversees OPCO technology services, planning and budgeting to ensure alignment with Group Technology Roadmaps; defines and monitors technology KPIs, targets and milestones for effective Technology performance management and works either remotely or in-country on specific goals...

  • Hc Helpdesk Coordinator

    7 months ago

    Doha, Qatar University of Doha for Science and Technology Full time

    University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and...

  • Senior Analyst Fixed Security Architecture

    7 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    **About Us**: Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of! **About the Business Unit**: CEO's...

  • Analyst Mobile Security Architecture

    8 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    About Us Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of! **About the Business Unit**: CEO's office...

  • Analyst Erm

    7 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    **About Us**: Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of! **About the Business Unit**: CEO's...

  • Manager Incident Response

    8 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    About Us Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of! About the Business Unit CEO's office works...

  • Director, Data Governance

    7 months ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Role Overview **Ooredoo Group has a historically grown brownfield of** - different data definitions with very limited standardization across the operating companies, - little explicit policies on data access and sharing and respective precautions (process & tech) to put into place, - a limited view on risks of data breaches - a partially incomplete and not...

  • Director - B2B Products

    3 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    Background Ooredoo Group is a ~9bn USD business, comprised of a portfolio of more than 10 telecom investments (OpCos). The value of Ooredoo Group increases when we increase the value of each of the individual Ooredoo Group companies in the portfolio. Ooredoo Group’s B2B (Enterprise) function is critical in providing the right Usage based products to enable...

  • Director Digital Commercial

    2 weeks ago

    Doha, Qatar Ooredoo Group of Companies Full time

    About Us Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of About the Business Unit Ooredoo’s Consumer...

  • Assistant Director Devices

    4 days ago

    Doha, Qatar Ooredoo Group of Companies Full time

    About Us Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!About the Business Unit Ooredoo’s Consumer...

  • Director Strategy

    4 days ago

    Doha, Qatar Ooredoo Group of Companies Full time

    About Us Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!About the Business Unit Strategy is a specific...