Assistant Human Resources Manager

6 days ago

Doha, Qatar Wyndham Hotels & Resorts Full time

Wyndham Grand Regency Doha is now seeking an Assistant Human Resources Manager to join our team in Qatar.

**Job Summary**:
The Assistant Human Resources Manager, reporting directly to the HR Leader on property, will lead the day to day HR Operations. His/her role will include supervising all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, LTO, Team member Engagement etc.

**Main tasks**:
**Employee Relations**:

- Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s.
- Maintain and enhance the open door policy to all Team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
- To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
- Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
- Train the HR Executive/HR Coordinator etc. in the above process
- Log all the incidents in HRIS and file the original copies in the employee files
- On a monthly basis summarise all the incidents with regards disciplinary action and present to HR Leader/RHRM with recommendations.

**HR Administration**:

- Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.
- To provide an advice service to Team members and Supervisors/ HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
- Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters etc.
- Ensure that the handbook is kept up-to-date at all times and that it is reviewed and printed prior to on boarding.
- Ensure that sporadic Team member files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.
- Payroll to be reviewed and checked prior to the HR Leader/ GM/ Director of Finance signing
- Letters to be produced for the Team members in a timely manner
- On boarding process to be seamless
- To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one
- Manage the PRO and visa process to ensure that all Team members have valid visas and that they are tracked appropriately (where applicable).

**Recruitment**:

- Work in conjunction with the HR Leader for the recruitment of the Hotel Manager’s/EAME’s/Director of Operations/Exec Com/HR Team
- Ensure that the employment contracts templates are pre-approved by HR Leader/RHRM prior to use and not edited
- Work closely with HR Leader on reviewing manning and re-recruitment of all positions
- Ensure that the arrival experience is as good as the guests
- Ensures that all open jobs are posted via Taleo and the SOP’s and Wyndham standards are followed in using the system.

**Performance Management**:

- Ensure that all departing Team members have the opportunity to have an online exit interview
- On a monthly basis ensure that a summary of exit interviews is sent to the HR Leader as well as the HOD’s
- Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
- Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM.

**Performance Review**:

- Work closely with the Team member in charge of training to ensure that appropriate training is done with the HOD’s and Supervisors that administer the review process
- Talent Reviews are alive and active and the target audience know why they are so important
- Pay increase master spreadsheet is constructed to be reviewed by the HR Leader is per the EMEA policy
- Pay increase letters are done in an accurate and timely manner. All letters are distributed, one singed copy returned and all the information updated in HRIS.

**HR Communication**:

- Conduct monthly departmental HR meetings and ensure that it is minuted
- Conducted weekly documented 121’s with all direct reports
- Share all relevant information with HR Leader in weekly 121’s
- Monthly HOD Meeting
- Weekly Exec Com Meeting
- Quarterly all Hotel Meeting
- Morning HR Meeting
- Attend Morning hot

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