Service Delivery Design Specialist
1 week ago
As Service Delivery Design Specialist - Onboard, you will be responsible to assist the Line Manager in recommending and continuously improving products and services for our Ground, Lounge and Inflight Experience. You will provide ideas through innovative thinking, exploring and investigating other airlines services by reviewing current market trends within the industry and providing solutions or suggestions to the Line Manager to ensure that ground, lounge and onboard products and service delivery is above par with competitors.
Accountabilities:
- Provide suggestions and improvement plans to help define and manage ground, lounge and onboard product and services as directed by the Line Manager
- Assist the Line Manager in developing guidelines for service processes
- Assist the Line Manager in compiling and producing up to date service and product related content on various themes as directed by the Line Manager
- Communicate service delivery and product enhancements as instructed by Line Manager to relevant stakeholders
- Review, monitor, and provide feedback and suggestions to the Line Manager on ground, lounge and onboard products and service delivery standards (i.e. product, food, beverages, cabin procedures) by assisting the Line Manager in conducting regular audits on Qatar Airways to ensure consistent customer service delivery stabdards are met network wide
- Work closely with line manager to design customer centric and staff friendly services and processes
- Plan and support, including logistics, social media and marketing activities related to new products and services ensuring that the product and service proposition is represented to standard
- Plan and prepare product and service trials and communicate requirements to all relevant stakeholders
- Prepare survey forms and collate and analyse survey findings from staff and customers
- Research industry wide best service practices and products by conducting physical and digital competitor analysis (bench marking) of similar business providers to provide recommendations for continuous improvement
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.
**Qualifications**:
- Bachelor’s Degree or Equivalent
- Minimum 5 years’ experience as cabin crew and/or lounge representative and/or customer service agent and/or an extensive experience across a broad spectrum of areas in the hospitality industry or luxury brands
- Computer literacy (Microsoft Office products)
- Strong analytical and problem-solving skills
- Practical knowledge of Project Management tools
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to Apply
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