Service Delivery Manager

2 weeks ago

Doha, Qatar JOB HUB GLOBAL Full time

**Job Title: Service Delivery Manager**

Our client, a global engineering technology company in Qatar, is seeking to recruit top talent for the following role.

We are looking for a skilled and experienced Service Delivery Manager to oversee and deliver a support contract with our customer and lead the team of support engineers. The Service Delivery Manager will ensure that our service delivery teams provide an exceptional customer experience, enhance business engagement, and drive customer satisfaction in the context of the MDMSolution.

In this role, you will be responsible for monitoring various communication channels, handling escalations and incidents, maintaining strong relationships with internal and external stakeholders, and ensuring seamless service delivery operations.

**Key Responsibilities**:

- Monitor different communication channels to receive and assess customer inquiries, ensuring initial validation and response as per SLA standards.
- Handle and coordinate customer requests, complaints, and escalations, ensuring timely and effective resolutions.
- Coordinate post-incident reviews for critical incidents to ensure continuous service improvement.
- Manage Tier 1 and Tier 2 support desk functions to ensure optimal service delivery.
- Oversee service delivery schedules in alignment with project SLAs and KPIs, ensuring the delivery of services on time and within scope.
- Take ownership of incidents, coordinate with resolution teams, and establish effective communication between stakeholders.
- Build and maintain strong relationships with internal teams, external stakeholders, and end-customers to foster collaboration and communication.
- Gain deep understanding of customer projects and needs to ensure that service delivery aligns with customer expectations.
- Identify opportunities for service delivery improvements and recommend actionable upgrades to enhance customer satisfaction.
- Analyze third-party and internal processes to identify service delivery optimization strategies.
- Provide regular performance reports on service delivery to management, highlighting key metrics and improvements.
- Ensure high performance levels for service-related processes and implement corrective actions as needed.
- Assess customer feedback and create strategies to refine services to meet evolving customer needs.
- Improve service documentation, including the creation and updating of knowledge base articles.
- Support troubleshooting of basic technical issues when necessary.
- Remain organized and ensure deadlines are met while managing multiple priorities.

**Required Skills and Experience**:

- Proven leadership and customer service skills, with a focus on delivering exceptional service.
- Strong experience in customer service, team leadership, and project management.
- Proficiency in quality control, resource planning, and problem-solving.
- Excellent teamwork skills with attention to detail and the ability to manage sensitive information.
- In-depth knowledge of escalation procedures, incident management, and ITIL principles.
- Strong verbal and written communication skills.
- Ability to manage conflict and offer suitable resolutions to customer issues.
- Fluent in French and Arabic (both written and spoken).
- A proactive attitude with the ability to identify and drive improvements in service delivery.
- Ability to create and manage detailed performance reports.
- Ability to stay organized and meet deadlines while managing multiple service delivery activities.

**Main Interfaces**:

- Customer and customer representatives
- End-customers and end-customer representatives
- External product development and support teams
- System integrators
- Local and global delivery teams

**Benefits of Joining Our Team**:

- **Career Growth Opportunities**:As part of a global, innovative company, you'll have access to opportunities for career advancement and professional development, with the potential for contract extension or permanent placement.
- **Global exposure**:Work alongside a talented team of professionals, both locally and internationally, in a supportive and dynamic environment that encourages teamwork and knowledge sharing.
- **Exposure to Cutting-Edge Projects**: Be involved in delivering impactful solutions within the MDM Solution space, gaining experience in high-profile projects that will further develop your expertise.
- **THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED**_

**About Job Hub Global**

At **Job Hub Global**, we believe that people are at the heart of every great organization. As a **premier HR consultancy**, we are passionate about helping businesses thrive by providing **bespoke recruitment**, **staff outsourcing**, **workforce solutions**, and **HR management consultancy** services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with

  • Delivery Supervisor

    2 weeks ago

    Doha, Qatar GO DO DELIVERY Full time

    Delivery Supervisor driving License minimum 5 years experience in delivery field ability to manage people NOC **Salary**: Up to QAR3,000.00 per month Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Language**: - English (preferred) License/Certification: - Driving license (preferred)

  • Service Delivery Manager Iot

    5 days ago

    Doha, Qatar JOB HUB GLOBAL Full time

    **Job Title: Service Delivery Manager IoT Power Distribution Systems** **Location: Doha** **Position**: Lift/Elevator Technicians **Location**: Doha **Working Hours**: 8 hrs. 5 days a week **Contract duration**: 6-12 months (Extendable) **Educational Qualification**: Bachelors IT Related Preferred Our client, a global engineering technology company in...

  • Service Delivery Duty Manager

    1 week ago

    Doha, Qatar Qatar Airways Full time

    About the role An exciting opportunity to join the Qatar Aircraft Catering Company. In this role, you will be responsible to control the day-to-day running of Service Delivery Department. Ensure the smooth running of operations, the management of the department in relation to safety management, cost control, resource planning and operational change...

  • Service Delivery Coordinator

    22 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full time

    SERVICE DELIVERY COORDINATORThis role is responsible for coordinating service delivery, working closely with the workshop team, Service Advisors, and other departments to ensure exceptional customer experiences.Main ResponsibilitiesCollaborate with the workshop team to prioritize tasks, manage workflows, and meet deadlines.Communicate with customers to...

  • Service Delivery Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Service Delivery Specialist Job SummaryThe Service Delivery Specialist is responsible for overseeing the front-of-house operations, ensuring exceptional customer service and a smooth dining experience. They coordinate seating arrangements, supervise waitstaff, and handle customer inquiries and complaints.Main ResponsibilitiesOversee the performance of...

  • Service Delivery Manager- Wireline Services

    1 week ago

    Doha, Qatar Baker Hughes Full time

    **Service Delivery Manager Wireline** **Would you like to be in a team delivering world class service to our customers?** **Do you want to accelerate your career?** **Join our cutting-edge Team** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir...

  • Cybersecurity Service Delivery Manager

    2 weeks ago

    Doha, Qatar Intelligent Partners Full time

    **Job Title**: Cybersecurity Service Delivery Manager (SDM) **Department**: Cybersecurity **Location**: Qatar (Must be resident in Qatar) **About Us**: We are a leading provider of Intelligent Transportation Systems (ITS) and cybersecurity solutions. We are expanding our Security Operations Center (SOC) and seeking a highly motivated and skilled Service...

  • IT Service Delivery Expert

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar malomatia Full time

    Malomatia is seeking a strategic Technical Operations Manager to lead our cloud operations team. The successful candidate will have a strong background in cloud-based environments, with a proven track record of managing teams and overseeing IT service delivery.As a key member of our technical leadership team, you will be responsible for developing and...

  • Operation Supervisor in Delivery Field

    2 weeks ago

    Doha, Qatar We Bring Delivery Full time

    Operations Manager in delivery field Our expanding company is seeking to hire an operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation...

  • Service Delivery

    2 weeks ago

    Doha, Qatar Candidzone Full time

    IMMEDIATE HIRING - SERVICE DELIVERY / CHANGE MANAGER - Bachelor 's degree in Information Technology, Computer Science, or related field; Master's degree in information technology or a technology-related discipline preferred - 8-10 years' experience in development role, information technology role, or related field; 5 years in management or leadership role -...

  • Service Delivery Change Manager

    2 weeks ago

    Doha, Qatar Candidzone Full time

    We are hiring a Service Delivery Change Manager for one of our clients in Doha. **Requirements**: - Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree in information technology or a technology-related discipline preferred - 8-10 years experience in the development role, information technology role, or related...

  • Service Delivery Engineer Trainee

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Onesubsea Full time

    In this challenging role as a Service Delivery Engineer Trainee at Onesubsea, you will be responsible for maintaining safe, efficient, and reliable service delivery to our customers. The position requires identifying opportunities to improve service delivery, implementing standard work processes, and managing risk during service delivery.Main...

  • Support Staff- Service Delivery

    2 weeks ago

    Doha, Qatar Vistas Global Full time

    **We are looking to hire a qualified Support Staff - Service Delivery to join our dynamic team.** - Manage the activities related to the delivery of services to the Bank’s internal and external clients. - Conduct operational activities related to the quality of the services and the satisfaction of the internal and external customers. - Maintain the...

  • Manager Logistics Operations

    1 week ago

    Doha, Qatar Delivery Hero Full time

    About the opportunity Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals. **What’s On Your Plate?** -...

  • Manager Logistics Performance

    1 week ago

    Doha, Qatar Delivery Hero Full time

    About the opportunity Managing and improving the logistics performance of all areas across the country. Taking ownership of various service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. **What’s On Your Plate?** - Reporting and monitoring of KPIs and performance SLAs - Identify and solve...

  • Online Account Manager

    1 week ago

    Doha, Qatar Delivery Hero Full time

    About the opportunity - Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share. - Provide excellent service and support by regular calling to build strong relationships and resolve operational issues between vendors and...

  • Key Account Manager

    1 week ago

    Doha, Qatar Delivery Hero Full time

    About the opportunity **Role Summary**: Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. **What's On Your Plate?** - Service quality needs to be consistent for all the brands across the country - Maintain continuous...

  • Service Delivery Specialist

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar SWATX Full time

    Job DescriptionWe are seeking a highly skilled and motivated Service Delivery Specialist to join our team at SWATX. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through active listening, prompt issue resolution, and accurate information provision.In this position, you will be responsible for...

  • Service Delivery Duty Manager

    1 week ago

    Doha, Qatar Qatar Airways Full time

    Key accountabilities for the role include: - Maintain high quality of service during the shift - Meet with the airline representatives in relation to aircraft uplifts, staff movements and reasonable ad hoc requests - Implement management instructions including customer service aircraft delivery and handling, food safety, HACCP, quality control and health...

  • Manager Rider Acquisition and Partnership

    1 week ago

    Doha, Qatar Delivery Hero Full time

    About the opportunity As our Rider Acquisition and Partnership Manager, you will be responsible for developing and growing strategic 3pl partnerships and scaling the fleet as per country needs while ensuring 100% legal compliance. **What’s On Your Plate?** - Scale up the fleet while ensuring 100% compliance - Develop and implement best practices for...