Senior Store Manager

3 weeks ago

Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:

- To support the growing daily functions within an expanding ACE business through more Regional deep dive support.
- Achieve the most profitable operation; establish a high level of customer service, effective management of budgeted resources in order to achieve the agreed commercial and financial store objectives.
- To place DFC Store as the Centre of Excellence for ACE being the flag ship store.
- The role will also allow the individual to support the ever-growing pressure of new projects being requested as the business grows.

**What you will do:

- **

Description of Accountability:
**E-Commerce**
- **Oversee the E-commerce Team based in DFC store**:

- Regular collaborative meetings on Strategic Planning with OMNI Channel

**Sales**
- Drive sales to achieve and exceed top and bottom lines.

**Customer Service**
- Has a REAL customer focus, establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required.
- Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of ‘Customer Service’ are at the forefront of store team and constantly strives to improve.

**Store Standards & Displays**
- Ensure that all implementations at store level is completed as per agreed high standards and that escalation channels are in place and are understood by all store teams.
- Develops and executes all aspects of ‘retail basics’, along with the Regional Visual Manager will be responsible for ensuring eye catching; effective displays are maintained within the Store.
- All new promotional activity requiring changes to display should be carefully planned and coordinated to ensure minimum amount of disruption.
- The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar.
- Work with VM and Space Planning to support seasonal layout changes.
- Support as a Center of Excellence, all workshops during trading year.

**Stock Availability**
- To ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.
- To liaise with the buyers / Operations Manager regarding product variety / quality and ordering levels providing feedback where necessary.
- Ensures the proper in-store control of stocks through liaising with the help desk and Inventory team in order to meet the demands and requirements of the business and customers.
- Minimise missed opportunities.

**Deployment of Resources and Administration**
- Required to oversee the deployment of resources and to constantly challenge his team to utilise all resources to the maximum effectiveness.
- Improve operational cost effectiveness by ensuring the best deployment of material, financial and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives / targets and measures.
- Manages the annual sales, headcount and expenses to ensure the store performance is within approved budgets.

**Human Resource Management**
- With the assistance of the HRBP, the JH will fulfill recruitment function when required. Ensure that all employees are fully trained and developed to a required standard
- Acts as a leader in establishing an environment where effective teamwork is considered a normal part of the daily routine, where respect and co-operation are achieved. Promote effective management - by sound personal guidance and advice to subordinates.
- Responsible for ‘People Development’ and succession planning with a special emphasis on the development of Assistant Store Managers and SSA’s.

**Monitoring & Control**
- Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the c

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