Guest Service Agent/night Auditor

3 days ago

Doha, Qatar Plaza Inn Hotel Full time

Position **Purpose**

To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times. Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction.

**ESSENTIAL FUNCTIONS**
- Ensure prompt, efficient and courteous reception of guests
- Ensure Standards are followed at all times related to check-in & check out.
- Record and administer arrivals and departures.
- Full awareness of current daily status of hotel.
- Thoroughly conversant with all room types, decor and outlook.
- Communication and recording of complaints.
- Be aware of daily functions, events, VIP and group arrivals.
- Ensure guest’s immediate requirements are catered for awareness of regular guest names & requirements.
- Issue safe deposit boxes and allow guest access in accordance with procedures to carry out any other duties as required.
- Assist in training new staff members, coach them and monitor their per formance.
- Ensure the desk is covered at all times, allocating meal breaks sensibly.
- Be aware of daily VIP, BW Guest and group arrivals, facilitate pre check in.
- To carry out any other duties as required and assinged by Front Office Supervisor or by the Night Manager
- Actively participate in Front Office Up selling and increase Hotel Revenue.
- Run High Balance report daily, act on it and report any challenges to FOS or FOM.
- Ensure that guest’s passport are not held at the reception as guarantee for payment.
- Maintains the cleanliness and nearness of the front desk area & lobby.
- Ensure all city ledger bills are attached with complete back for payment and forward to accounts.
- Ensure smooth hand over to the next shift.

**SUPPORTIVE FUNCTIONS**
- Ensure full liaison with other members of the team.
- Strong communication with other departments, especially Housekeeping, Reservations and Accounts.
- Strong relationship with guests and internal customers.
- Key relationship with Front Offcice team.
- To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
- Ensure unidentified persons are not allowed access to guest rooms. Report any accidents. (guest or staff)
- To be fully aware of the Health & Safety Policy.
- To be aware of fire and bomb procedures.
- Take care in work to avoid accidents.
- To wear correct uniform at all times and maintain standards of appearance, personal hygiene. behavior and discipline.
- Report suspicious characters or suspicious packages.
- Ensure all guest in house and new check ins are adequate security of payments.
- Alert to fraud.

**Night Auditor Functions**
- Responsible for the accurate and timely preparation of the daily recapitulation of all revenue.
- To check the completeness of all daily revenue by matching the document against the system.
- To make a comparisson between POS and Wishnet together with the cashiers summary report for revenue and payment.
- Responsible for making sure that Guest Ledger is always in balance.
- To investigate and adept any accounting and processing error made by FO or FB cashier.
- To prepare daily revenue report and cashier summary.
- To prepare other reports generated by hotel system for hotel management morning briefing.
- To monitor guest floor limit and report and any access to Financial Controller.
- Report any discrepancies found as result of the audit to Income Auditor.
- To assist other staff who is in need of aasistance.
- To assist his / her Supervisor when the need arises.
- To check all invoices and folios for relevant support documents such as LPO, outlet vouchers, etc and guest signatories.
- To reconcile all credit card transactions and updates credit card machines.
- Check all paid out rebates for approved signatures, support and remarks.
- To undertake & complete any additional assigned jobs in any area of accounting department.

Application Question(s):

- Do you have a Valid QID?
- Can you provide NOC for Sponsorship Transfer?

  • Night Auditor

    2 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Night Auditor assists Night Manager in the management of the after-hours responsibilities of the hotel. The Night Auditor is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Night Auditor is required to demonstrate a pleasant and...

  • Night Auditor

    2 days ago

    Doha, Qatar Inspire Management Training Center Full time

    We are looking for a diligent night auditor to join our hotel staff. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift. JOB RESPONSIBILITIES AND DUTIES - Keeping hotel financial records in...

  • Guest Services Agent/ Front Desk

    1 week ago

    Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...

  • Guest Service Agent

    2 days ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Relations Agent

    2 weeks ago

    Doha, Qatar Mandarin Oriental Hotel Group Full time

    Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner...

  • Guest Experience/service Agent

    1 week ago

    Doha, Qatar IHG Full time

    **About us** Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle...

  • Guest Services Agent

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time

    We are seeking a highly motivated and organized Guest Services Agent to join our team at City Centre Rotana Doha. As a key member of the Front Office department, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Receiving and responding to guest inquiries in a timely and professional manner.Maintaining...

  • Guest Service Agent

    3 weeks ago

    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. The primary...

  • Guest Service Agent

    2 days ago

    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Receptionist/guest Service Agent

    2 weeks ago

    Doha, Qatar Wonder palace Hotel Full time

    We are seeking a dynamic and friendly individual to join our team as a Receptionist/Guest Service Agent. As the first point of contact for our guests, you will play a crucial role in ensuring their stay exceeds expectations. From warmly welcoming guests to assisting with inquiries and providing exceptional service, you will be instrumental in creating a...

  • Guest Services Officer

    2 days ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary Guest Service Officer will assist guests with check in/out process, account settlements, communication of the hotel services and promotions, providing guests with information about local attractions/restaurants in Doha and answering guest phone calls during the night shift. This highly visible role gives opportunity for casual conversation and has a...

  • Guest Service Agent

    1 week ago

    Doha, Qatar Candidzone Full time

    IMMEDIATE HIRING - GUEST SERVICE AGENT - Female - Arabic Nationality - 2+ years of experience in Hotel - 8 hours plus 1-hour breaktime - OT will be paid - Work Location - Doha - QID with NOC is preferred - Acknowledged resignation letter is preferred - Immediate joining is a must - 2500QAR plus FAT and service charge fixed 150QAR a month For interested and...

  • Guest Experience/sales Agent

    2 weeks ago

    Doha, Qatar Emprego QA Full time

    **About Us** **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and...

  • Guest Service Agent

    2 weeks ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience/service Agent

    2 weeks ago

    Doha, Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle brand hotel...

  • Night Manager

    21 hours ago

    Doha, Qatar Minor International Full time

    **Company Description** NH Collection brand showcases captivating hotels housed in authentic and unique landmark buildings in key cities of Europe and Latin America. Always determined to go one step beyond the guests’ expectations, hotels are carefully conceived with an eclectic-elegant atmosphere for those who want to make the most of their trip. As an...

  • Guest Service Agent

    3 weeks ago

    Doha, Qatar Plaza Inn Hotel Full time

    Position **Purpose** To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times. Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction. **ESSENTIAL FUNCTIONS** -...

  • Guest Service Agent

    3 weeks ago

    Doha, Qatar Plaza Inn Hotel Full time

    Position **Purpose** To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times. Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction. **ESSENTIAL FUNCTIONS** -...

  • Assistant Night Manager

    2 days ago

    Doha, Qatar Inspire Management Training Center Full time

    To ensure the smooth running of the Night team in the absence of the Night Manager, and the satisfaction of guests and visitors to the hotel. To assume overall responsibility for co-ordination and overseeing all hotel operations in the absence of the General Manager and Night Manager during the night JOB RESPONSIBILITIES AND DUTIES - To ensure that you are...

  • Income Auditor

    1 week ago

    Doha, Qatar Jouri A Murwab Hotel Full time

    As an Income Auditor you are responsible to review and verify all financial reports in order to ensure a proper authorization in compliance with the applicable policies and procedures, whereby your role will include key responsibilities such as: - To audit charges to City Ledger and credit card companies before forwarding them to the Accountants Receivable...