Terminal Duty Manager

3 days ago


Doha, Qatar Qatar Airways Full time

**About the role**:
As a Terminal Duty Manager, you will be responsible for helping us achieve this ambition through:
Overseeing the entire passenger terminal complex activities on a 24/7 rotational role under the direction of the Senior Manager Terminal Operations with a functional reporting line to the Airport Operations Manager. Managing a team of approximately 25-30 per shift and monitoring various service providers. Planning the smooth running and effective flow of customers and passengers. Managing the delays and disruptions, troubleshoot issues and handle complaints, resolve staff grievances and conflicts.
- Visit busy areas as per traffic flow to ensure visible physical presence throughout the Passenger Terminal Complex whilst on shift.
- Perform daily checks within Passenger Terminal Complex to ensure the general cleanliness, tidiness and overall ambience of the Passenger Terminal Complex, offices and other facilities.
- Analyze traffic forecast and plan the adequate measures to ensure an efficient flow of customers in and out of the airport departure and arrivals terminals and security in accordance with procedure and in compliance with relevant local, country and international law and procedures.
- Perform daily check within the Passenger Terminal Complex to ensure the sufficient availability of trolleys for customer at all times within the assigned nesting areas.
- Perform daily checks within Passenger Terminal Complex to ensure all airport tenants and users adhere to Airport User Regulation Manual and aerodrome safety practices in the terminal
- Analyze daily operations to identify areas of improvement and gaps that would enhance the overall level of service and propose initiatives.
- Perform daily check within the Passenger Terminal Complex to ensure that all works are carried in a safe, timely and efficient manner and hold the proper Letter of Approval documentation.
- Perform daily checks within Passenger Terminal Complex to control and report any security relevant observations immediately to the HIA security Duty manager (ASOC)
- Conduct shift briefing to ensure the latest information are distributed to all staff
- Conduct safety and security briefings to ensure issues, incident and accident are solved according to procedures.

Qualifications

**About you**:

- Minimum 5 years relevant experience, with at least 4 years in a supervisory role.
- Bachelor's Degree in any discipline
- Prior experience in customer facing role and people management.
- IATA certifications and airline operations training will be highly regarded.
- Ability to work shifts at the airport providing cover 24 hours per day, 7 days per week on a shift rotation basis.


  • Terminal Duty Manager

    6 months ago


    Doha, Qatar Talent Pal Full time

    Overview: We are currently seeking a highly motivated and experienced Terminal Duty Manager to join our team. As the Terminal Duty Manager, you will oversee the entire passenger terminal complex activities, ensuring smooth operations and exceptional customer service. This is a 24/7 role that reports to the Senior Manager Terminal Operations, with a line to...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As a Terminal Works and Project Manager, you will be responsible for helping us achieve the following: - Ensures terminal operations maintenance and development works comply with safety and operational standards and have a reduced impact on customer experience, passenger flow and operational functions by monitoring the works permits...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As a Terminal Works Inspection Officer, you will be responsible for helping us achieve the following: - Evaluate all terminal operations maintenance and development works to make sure they comply with safety and operational standards and have a reduced impact on customer experience and passenger flow by assessing the works permits...

  • Terminal Hse Coach

    7 days ago


    Doha, Qatar MPH Global Services Full time

    Category: HSE / Safety Industry: Oil & Gas City/Country: Doha, Qatar Location: Qatar We are looking for a **Terminal HSE Coach** **for one of our Clients: **Location : Offshore Qatar** **Start date : ASAP** **Duration : 12 months** **Work Status : Rotation, 28 days ON and 28 days OFF** QUALIFICATIONS & EXPERIENCE REQUIRED **Education**: - High School...

  • Landside Duty

    4 months ago


    Doha, Qatar Qatar Airways Full time

    **About the role**: As Landside Duty and Inspection Officer, you will be responsible for helping us achieve this ambition: - Accountable for Landside Duty Management on shift with particular emphasis on curbside, vicinity roads including Airport access roads, Metro Connectivity, Midfield Areas and Tunnel, DIA Departures and Arrivals Terminal, other landside...


  • Doha, Qatar Qatar Airways Full time

    About the Role At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be leading the onsite supervision of the soft service delivery in the Passenger Terminal Complex to ensure effective and efficiency delivery in compliance with HIA 5 star cleanliness Key...


  • Doha, Qatar Qatar Airways Full time

    **About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...


  • Doha, Qatar Qatar Airways Full time

    Ground Services Division is currently recruiting for Customer Services Duty Manager. The role is responsible for proactively managing QR passenger service operations on a shift basis, maintaining the corporate safety and security standards of the airline and ensuring customer service standards delivered as per values enshrined in QR. You will take decision...

  • Duty Manager

    7 months ago


    Doha, Qatar Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    1 week ago


    Doha, Qatar Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    1 week ago


    Doha, Qatar Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    8 minutes ago


    Doha, Qatar Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    7 months ago


    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    2 weeks ago


    Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. We are seeking a...

  • Duty Manager

    4 days ago


    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Duty Manager** As a Duty Manager, you will show your leadership and interpersonal strengths to help maximize the Front Office Operations, and ensure an exceptional guest journey.**What is in it for you**: - Employee benefit card offering discounted...

  • Duty Manager

    1 month ago


    Doha, Qatar Qatar Airways Full time

    **About the role**: Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities: - Communicate shop sales targets to sales...

  • Cargo Duty Officer

    7 months ago


    Doha, Qatar Qatar Airways Full time

    Qatar Aviation Services is currently recruiting for Cargo Duty Officer to be based in Doha, Qatar. You will be responsible to Monitor, supervise, direct and control all related activities, cargo personnel and equipment engaged in cargo warehousing and operations on a shift basis. Monitors related performance reports including deficiencies, incidents and...

  • Duty Manager

    7 months ago


    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    1 week ago


    Doha, Qatar Zulal Wellness Resort Full time

    At Zulal Wellness Resort by Chiva-Som, we welcome individuals who are excited to join our unique wellbeing haven set to be Qatar’s largest wellness destination and the Middle East’s first wellbeing resort. Located in Khasooma, private coastal location to the north of Qatar, Zulal Wellness Resort guides guests on a personal wellness journey, offering the...

  • Duty Manager

    4 months ago


    Doha, Qatar Millennium Plaza Doha Full time

    As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning...