Manager Customer Experience

About the role As the Retail Customer Experience Manager, you will be responsible for delivering a world-class customer service experience by overseeing and managing day-to-day service delivery across many high-profile brands and core businesses to increase customer satisfaction, loyalty and retention. You will set a clear customer experience mission,...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

We are looking for a Customer Experience Specialist to join a Dance, Music and Arts training and Events Facility. The Customer Experience Specialist (CX Specialist) develops and implements sales strategy, new business/membership/client development, retention of clients/members, negotiation of contracts, and identification of entrepreneurial enterprises...

As Research and Insights Manager you will be responsible to critically manage the voice of customer research objectives for the entire Customer Experience division across every stage of the entire customer journey. Through developing and communicating actionable insights, setting up data capture across every customer journey touchpoint and synthesizing...

**About the role**: We are currently recruiting for Senior Customer Services Officer for Customer Contact Centre in Doha and Ahmedabad. The role is responsible to manage service quality, service levels and revenue generation through teams by adhering to redefined set standards. Develop, manage, coordinate, and implement policies and procedures through close...

**About the role** Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food & beverage strategy. Also, responsible for overseeing daily operations in all HIA QR Lounges, ensuring standards and procedures are followed, a safe work...

About the role You will provide daily administration support for the smooth functioning of the Administration Coordinator (HIA Lounges) under Customer Experience. You will manage and complete multiple tasks, and projects within specified timeframes ensuring the integrity of all information and data. You will skillfully draft internal communication and...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. Specific responsibilities for the role include: - Reviews requests as assigned by the content or Privilege club team from various stakeholders, not limited to internal departments, outstations and group companies, and makes the appropriate...

**About the role** This is a very exciting opportunity based in Hamad International Airport. As Senior Manager Lounges, you are responsible for providing strategic, commercial and operational leadership to ensure that Qatar Airways HIA Lounges within Hamad International Airport (HIA) receives the best service and product updates. You will provide 5-star...

**About the role** With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. As the business expands, we are pleased to announce an incredibly exciting opportunity to join our **Cargo Team** as a **Customer Experience Data Specialist**....

**About the role**: We are looking for Customer Services Agent - German Speaker, with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is...

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**About the role** You will have to provide administration support for the smooth functioning of the Office of Customer Experience Management. **Operational role includes**: Representing the department through the management of correspondence, telephone contacts and effectively drafting internal communication. Managing multiple tasks and projects within...

About the role You will be responsible for managing day-to-day operations of the Al Safwa Spa within HIA Lounges, to deliver excellent guest service experience. You will manage staff, oversee facility maintenance and contribute in maximizing the revenue and achieve the departent's annual budget and be accountable for maintaining and operating within...

As a Senior Specialist Customer Experience Design - Onboard, you will be support in identifying, evaluating, developing, defining, and implementing service process strategies to ensure positive change and cement our position as a global leader across all cabins, setting the benchmark for excellence in the industry. Contribute to achieving the highest level...