Cargo Duty Officer

2 weeks ago

Doha, Qatar Qatar Airways Full time

Qatar Aviation Services is currently recruiting for Cargo Duty Officer to be based in Doha, Qatar.

You will be responsible to Monitor, supervise, direct and control all related activities, cargo personnel and equipment engaged in cargo warehousing and operations on a shift basis. Monitors related performance reports including deficiencies, incidents and disseminates important information to the staff and Cargo Management.

Operational Accountabilities
- Monitors cargo build and break process activities through system interrogation that each step during cargo terminal operations is adhered to agreed processes to ensure aviation compliance
- Manages and prioritize resources for flight manifesting based on operational demands ensuring flights are built as per Revenue Management Cargo Offer maximizing aircraft space
- Maintains a high level of performance of staff and equipment by constantly making physical / actual checks to ensure its compliance with agreed processes.
- Tracks time sensitive events and assignments related to charter flights and trial platforms through
- CROAMIS and ALT EA to ensure timely completion so the normal operational flow remains intact within targets set either by the customer or the airline for items such as local restrictions, curfew flights, quick turnaround times and adhoc disaster relief.
- Verifies, through spot-checks, that all cargo practices support corporate Security and Safety standards 100% of the time.
- Acts as the point of contact for all Airline queries and respond to complaints and requests for information and assistance, interpret and explain procedures and policies pertaining to internal inquiries of management and staff.
- Investigates any instances where shipments have not 'Flown as Booked' in terms of Revenue Protection for the airline to identify the process gap and initiate required corrective action.
- Monitors and coordinates activities outside warehouse including export cargo acceptance, import cargo deliveries, pallet build up and breakdowns to ensure all shipments throughout the Cargo journey is in line with the agreed SLA's set
- Liaises with airline representatives, security, customs, related government agencies and other parties involved as required or necessary to allow single point of contact ensuring to maintain operational control.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

Qualification and Experience
- Vocational Diploma or Associate Degree (based on role) with minimum 6 years of job-related experience.
- Or Bachelor’s Degree with minimum 4 years job related experience

Job Specific Skills
- Managerial Skills
- Experience in handling Dangerous Goods / Live Animals
- Command over Fundamentals of Load Control
- Computer and systems literate with a thorough knowledge of Microsoft Office.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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