Procedures and Policies Consultant

4 weeks ago

Doha, Qatar Inspire Management Training Center Full time

**Position Overview**:
We are seeking a Procedures and Policies Consultant for a 3-month engagement to standardize and streamline the organization’s procedures and policies. The consultant will focus on creating uniform, high-quality documents that align with international standards and regulatory requirements. This role is pivotal in establishing consistency, improving efficiency, and ensuring compliance across all departments.

**Key Responsibilities**:
1. **Policy and Procedure Standardization**:

- Conduct a comprehensive review of all existing policies and procedures across the organization.
- Identify gaps, redundancies, and inconsistencies, and develop a standardized format for documentation.
- Ensure alignment with international standards, legal requirements, and industry best practices.

2. **Development of New Policies and Procedures**:

- Draft, revise, and finalize policies and procedures where none currently exist.
- Ensure documents are actionable, user-friendly, and accessible to all stakeholders.

3. **Documentation and Structure**:

- Design and implement a standardized template for policies and procedures, ensuring uniformity in language, formatting, and structure.
- Develop a version control system to maintain accuracy and track updates.

4. **Service Level Agreements (SLA) and Operational Level Agreements (OLA)**:

- Develop and document SLAs to define service expectations and performance standards between departments or with external partners.
- Collaborate with operational teams to draft OLAs that specify the internal support required to meet SLA commitments.
- Ensure alignment between SLAs, OLAs, and organizational objectives.

5. **Standard Operating Procedures (SOP)**:

- Draft and refine SOPs for key operational processes to ensure consistency and efficiency.
- Engage with relevant teams to validate SOPs and integrate feedback.
- Establish a structured review and update mechanism for SOPs to maintain relevance over time.

6. Stakeholder Collaboration:

- Work closely with the Deputy Director General of Risk & Compliance Sector and other key leaders to understand organizational priorities and requirements.
- Facilitate workshops and consultation sessions to gather input from relevant teams and stakeholders.
- Present drafts and incorporate feedback to ensure alignment with organizational objectives.

7. **Implementation and Rollout**:

- Create an implementation strategy for introducing the standardized policies, procedures, SLAs, OLAs, and SOPs across the organization.
- Provide training sessions or guidance to staff for understanding and adopting new documents.
- Establish mechanisms for monitoring adherence to policies and procedures.

8. **Compliance and Quality Assurance**:

- Ensure all policies, procedures, SLAs, OLAs, and SOPs meet regulatory, legal, and organizational standards.
- Conduct quality assurance checks to verify clarity, accuracy, and applicability.
- Maintain compliance with risk and governance frameworks overseen by the Risk & Compliance Sector.

9. **Deliverables**:

- Centralized repository of all standardized policies, procedures, SLAs, OLAs, and SOPs for organization-wide access.
- Clear roadmap for updating and maintaining documents after the project is complete.
- Established review and approval process for future policy changes.

**Qualifications**:
**-**Education**:

- Bachelor’s or Master’s degree in Business Administration, Organizational Development, Public Policy, or a related field.

**-**Experience**:

- Minimum of 10 years of professional experience in developing, standardizing, and implementing policies and procedures in large organizations.
- Demonstrated experience working with senior leadership and cross-functional teams.

**-**Skills**:

- Expertise in policy development, procedural writing, and organizational compliance.
- Strong project management skills with the ability to meet tight deadlines.
- Excellent written and verbal communication skills.
- Familiarity with international standards (e.g., ISO), governance frameworks, and regulatory compliance.

**-**Tools**:

- Proficiency in Microsoft Office Suite, document management systems, and process mapping tools such as Visio or Lucid chart.

**Contract Details**:
**-**Duration**: 3 months

**-**Reporting To**: Deputy Director General of Risk & Compliance Sector

**-**Location**: On-site

**Job Types**: Full-time, Contract
Contract length: 3 months

Application Question(s):

- How many years of experience do you have in similar position?

**Location**:

- Doha (required)

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